Productboard

Operational

All Systems Operational

Official status page (opens in a new tab)

Official status API · last read 4 min ago

Components

Productboard reports all 16 components operational. As listed on its status page, read 4 min ago.

  • [AI] Claude API (api.anthropic.com) · External servicesOperational
  • Spark AIOperational
  • [Payments] Stripe API · External servicesOperational
  • Web ApplicationOperational
  • MCP, APIs and IntegrationsOperational
  • [Infrastructure] Cloudflare Workers · External servicesOperational
  • [Infrastructure] AWS RDS · External servicesOperational
  • [Infrastructure] AWS EC2 · External servicesOperational
  • [Realtime sync] Pusher Channels REST API · External servicesOperational
  • Identity & AccessOperational
  • [Realtime sync] Pusher Channels WebSocket Client API · External servicesOperational
  • Website (www.productboard.com)Operational
  • [Integrations] Slack Apps/Integrations · External servicesOperational
  • [Integrations] Intercom APIs · External servicesOperational
  • [Integrations] Intercom Webhooks · External servicesOperational
  • [Email delivery] SendGrid API · External servicesOperational
Reported uptime
99.98%
From published incidents, 89 of 90 days covered
Published incidents
3
Active in the last 90 days
Days affected
3
Out of the last 90, any severity
Last incident
5 d ago
Started Nov 5, 18:19 UTC

Last 90 days

90 days agoToday
  • Operational
  • Maintenance
  • Degraded
  • Partial outage
  • Major outage
  • No data

Incident timeline

November 2026

  1. Company entity data processing is delayed

    Degraded · Nov 5, 18:19 UTC · Web Application

    59 min

    Official (opens in a new tab)

    Resolved

September 2026

  1. Changes made on boards taking too long to apply

    Degraded · Sep 26, 13:47 UTC · Web Application

    1 h 31 min

    Official (opens in a new tab)

    Resolved

  2. Productboard Spark is unavailable

    Partial outage · Sep 14, 13:26 UTC · Spark AI

    51 min

    Official (opens in a new tab)

    Resolved

August 2026

  1. Unexpected AI credit usage on some Spark workspaces

    Partial outage · Aug 5, 15:24 UTC · Spark AI

    2 h 47 min

    Official (opens in a new tab)

    Resolved

June 2026

  1. Elevated error rate across Productboard

    Major outage · Jun 22, 19:34 UTC · Web Application

    1 h 19 min

    Official (opens in a new tab)

    Resolved

  2. Newly Created Boards Inaccessible

    Degraded · Jun 7, 14:07 UTC · Web Application

    3 h 15 min

    Official (opens in a new tab)

    Resolved

April 2026

  1. Filtering on boards is not available

    Degraded · Apr 22, 19:19 UTC · Web Application

    57 min

    Official (opens in a new tab)

    Resolved

  2. Productboard doesn't load or shows errors

    Partial outage · Apr 14, 12:32 UTC · Web Application

    56 min

    Official (opens in a new tab)

    Resolved

March 2026

  1. Board Performance Issues

    Degraded · Mar 3, 17:43 UTC · Website (www.productboard.com)

    2 h 8 min

    Official (opens in a new tab)

    Resolved

  2. Documents don't load

    Degraded · Mar 3, 16:23 UTC · Web Application

    1 h 19 min

    Official (opens in a new tab)

    Resolved

  3. Productboard components may not load

    Notice · Mar 2, 12:37 UTC · Web Application

    1 h 17 min

    Official (opens in a new tab)

    Resolved

  4. Payment processing disruption

    Notice · Mar 2, 10:38 UTC

    2 h 42 min

    Official (opens in a new tab)

    Resolved

February 2026

  1. System performance delays

    Notice · Feb 23, 17:29 UTC

    1 h 4 min

    Official (opens in a new tab)

    Resolved

  2. Productboard is unavailable

    Major outage · Feb 13, 13:30 UTC · Web Application, Identity & Access

    1 h 26 min

    Official (opens in a new tab)

    Resolved

  3. Degraded Insights Analysis in Spark

    Degraded · Feb 12, 15:23 UTC

    3 h 7 min

    Official (opens in a new tab)

    Resolved

  4. Delays When Saving Changes for Selected Actions

    Degraded · Feb 5, 22:04 UTC · Web Application

    25 min

    Official (opens in a new tab)

    Resolved

  5. Jira Integration Outage

    Partial outage · Feb 2, 18:54 UTC · MCP, APIs and Integrations

    2 h 28 min

    Official (opens in a new tab)

    Resolved

January 2026

  1. Productboard is down

    Major outage · Jan 29, 16:11 UTC · Web Application, Identity & Access

    2 min

    Official (opens in a new tab)

    Resolved

  2. Email delivery issues to Outlook addresses

    Degraded · Jan 26, 17:08 UTC · [Email delivery] SendGrid API

    1 d 19 h

    Official (opens in a new tab)

    Resolved

  3. Delay for some customers when taking actions.

    Degraded · Jan 21, 16:06 UTC · Web Application

    26 min

    Official (opens in a new tab)

    Resolved

December 2025

  1. Productboard Service Degradation

    Major outage · Dec 5, 08:49 UTC · Website (www.productboard.com)

    23 min

    Official (opens in a new tab)

    Resolved

  2. Elevated Latency on Query Engine

    Degraded · Dec 4, 19:08 UTC · Web Application

    10 min

    Official (opens in a new tab)

    Resolved

November 2025

  1. Delays in Old Boards Synchronization and Updates

    Degraded · Nov 19, 18:28 UTC · Web Application, MCP, APIs and Integrations

    1 h 1 min

    Official (opens in a new tab)

    Resolved

  2. We're experiencing degraded performance

    Degraded · Nov 18, 12:33 UTC · Web Application

    6 h 36 min

    Official (opens in a new tab)

    Resolved

  3. Delays on boards.

    Degraded · Nov 14, 08:43 UTC · Web Application

    1 h 47 min

    Official (opens in a new tab)

    Resolved

  4. Insights Boards not loading

    Partial outage · Nov 3, 15:53 UTC

    47 min

    Official (opens in a new tab)

    Resolved

October 2025

  1. Insight board performance issues

    Degraded · Oct 21, 20:16 UTC · Website (www.productboard.com)

    21 min

    Official (opens in a new tab)

    Resolved

  2. Potential degradation and issues due to AWS outage

    Notice · Oct 20, 14:17 UTC · Web Application

    19 h 33 min

    Official (opens in a new tab)

    Resolved

  3. Portals are not loading

    Partial outage · Oct 7, 11:59 UTC

    9 min

    Official (opens in a new tab)

    Resolved

  4. Slow performance

    Degraded · Oct 7, 09:05 UTC · Web Application, Identity & Access

    2 h 45 min

    Official (opens in a new tab)

    Resolved

September 2025

  1. Integrations Failing

    Partial outage · Sep 12, 10:35 UTC · MCP, APIs and Integrations

    3 h 44 min

    Official (opens in a new tab)

    Resolved

  2. Unable to Modify Feature Owner, Time Frame, Status, and Releases

    Degraded · Sep 11, 17:21 UTC · Web Application

    10 min

    Official (opens in a new tab)

    Resolved

  3. Emails not being recieved or sent.

    Partial outage · Sep 8, 12:02 UTC · [Email delivery] SendGrid API

    8 h 48 min

    Official (opens in a new tab)

    Resolved

August 2025

  1. In-app performance and Jira webhook issues

    Degraded · Aug 21, 19:17 UTC · Web Application, MCP, APIs and Integrations

    6 min

    Official (opens in a new tab)

    Resolved

  2. Webhooks via Public API v1 are not getting updates

    Degraded · Aug 19, 15:37 UTC · MCP, APIs and Integrations

    1 h 24 min

    Official (opens in a new tab)

    Resolved

  3. Service disruption affecting workspace creation and Jira integration push

    Degraded · Aug 18, 19:14 UTC · MCP, APIs and Integrations, Website (www.productboard.com)

    1 h 3 min

    Official (opens in a new tab)

    Resolved

  4. The Product Hierarchy API is currently experiencing timeout issues.

    Degraded · Aug 7, 22:57 UTC · MCP, APIs and Integrations

    8 h 52 min

    Official (opens in a new tab)

    Resolved

  5. Delayed Data Propagation

    Degraded · Aug 1, 08:54 UTC · Web Application

    34 min

    Official (opens in a new tab)

    Resolved

June 2025

  1. Log in issues for SAML SSO-enabled workspaces.

    Partial outage · Jun 23, 14:51 UTC · Identity & Access

    35 min

    Official (opens in a new tab)

    Resolved

  2. Main Navigation is Down

    Major outage · Jun 17, 10:29 UTC · Web Application

    47 min

    Official (opens in a new tab)

    Resolved

  3. Publicly Shared Legacy Roadmaps not loading

    Partial outage · Jun 12, 18:55 UTC · Web Application

    3 h 26 min

    Official (opens in a new tab)

    Resolved

May 2025

  1. Unable to log in and performance issues

    Partial outage · May 19, 08:16 UTC · Web Application

    1 h 2 min

    Official (opens in a new tab)

    Resolved

  2. Productboard not loading

    Major outage · May 7, 11:26 UTC · Web Application

    14 min

    Official (opens in a new tab)

    Resolved

April 2025

  1. Productboard services are partially unavailable.

    Degraded · Apr 14, 11:23 UTC · Web Application

    7 min

    Official (opens in a new tab)

    Resolved

January 2025

  1. Public Portals are not available

    Partial outage · Jan 6, 14:14 UTC · Web Application

    35 min

    Official (opens in a new tab)

    Resolved

November 2024

  1. Productboard is unavailable

    Major outage · Nov 18, 16:29 UTC · Web Application

    48 min

    Official (opens in a new tab)

    Resolved

  2. Productboard is currently unavailable

    Notice · Nov 8, 19:47 UTC · Web Application, MCP, APIs and Integrations

    3 h 55 min

    Official (opens in a new tab)

    Resolved

September 2024

  1. Sub-feature updates not syncing from JIRA to Productboard

    Degraded · Sep 20, 15:47 UTC · MCP, APIs and Integrations

    1 h 4 min

    Official (opens in a new tab)

    Resolved

August 2024

  1. Provisioning Degraded Performance Impacting New Signups

    Notice · Aug 20, 18:50 UTC

    1 h 51 min

    Official (opens in a new tab)

    Resolved

June 2024

  1. New boards types (Beta) are not loading

    Degraded · Jun 27, 15:16 UTC · Web Application

    1 h 31 min

    Official (opens in a new tab)

    Resolved