Mode

Operational

All Systems Operational

Official status page (opens in a new tab)

Official status API · last read 3 min ago

Components

Mode reports all 11 components operational. As listed on its status page, read 3 min ago.

  • Site and APIOperational
  • Data Source Connectivity - Direct ConnectOperational
  • Data Source Connectivity - BridgeOperational
  • Notebooks: Python & ROperational
  • Report Run SchedulerOperational
  • Reports and DashboardsOperational
  • Visual ExplorerOperational
  • SQL EditorOperational
  • Third Party DependencyOperational
  • Ticketing System - IntercomOperational
  • Discovery DatabaseOperational
Reported uptime
100%
From published incidents, 89 of 90 days covered
Published incidents
0
Active in the last 90 days
Days affected
0
Out of the last 90, any severity
Last incident
106 d ago
Started Jul 27, 19:34 UTC

Last 90 days

90 days agoToday
  • Operational
  • Maintenance
  • Degraded
  • Partial outage
  • Major outage
  • No data

Incident timeline

July 2026

  1. Third Party Service Provider Interruption

    Partial outage · Jul 27, 19:34 UTC

    Official (opens in a new tab)

    Resolved

  2. Service Timeout Error

    Notice · Jul 27, 08:57 UTC

    Official (opens in a new tab)

    Resolved

June 2026

  1. Microsoft SSO Authentication Errors

    Degraded · Jun 8, 16:30 UTC · Site and API

    3 h 31 min

    Official (opens in a new tab)

    Resolved

March 2026

  1. Discovery Database Sync Delay

    Degraded · Mar 9, 15:38 UTC · Discovery Database

    1 d 22 h

    Official (opens in a new tab)

    Resolved

January 2026

  1. Intercom outage affecting the in-app messenger

    Major outage · Jan 9, 21:01 UTC · Third Party Dependency

    17 min

    Official (opens in a new tab)

    Resolved

  2. Intercom Outage

    Partial outage · Jan 5, 14:22 UTC · Third Party Dependency

    48 min

    Official (opens in a new tab)

    Resolved

December 2025

  1. Discovery Database Sync Delay

    Degraded · Dec 18, 17:02 UTC · Discovery Database

    20 h 3 min

    Official (opens in a new tab)

    Resolved

  2. Resolved - Missing Notebook Visuals in Reports

    Notice · Dec 11, 05:00 UTC

    Official (opens in a new tab)

    Resolved

November 2025

  1. GitHub incident impacting Git Syncs

    Partial outage · Nov 18, 21:47 UTC · Third Party Dependency

    28 min

    Official (opens in a new tab)

    Resolved

  2. Scheduled Report Failures

    Notice · Nov 18, 13:00 UTC

    Official (opens in a new tab)

    Resolved

  3. Reports using Notebook generated Datasets failing to load

    Degraded · Nov 6, 13:54 UTC · Site and API, Notebooks: Python & R, Reports and Dashboards, Visual Explorer

    2 h 26 min

    Official (opens in a new tab)

    Resolved

October 2025

  1. AWS outage impacting Mode - elevated errors and delays

    Degraded · Oct 20, 12:32 UTC · Site and API, Data Source Connectivity - Direct Connect, Data Source Connectivity - Bridge, Notebooks: Python & R +4

    23 h 36 min

    Official (opens in a new tab)

    Resolved

  2. Intercom Outage

    Partial outage · Oct 20, 12:21 UTC · Ticketing System - Intercom

    23 h 42 min

    Official (opens in a new tab)

    Resolved

July 2025

  1. Third party service provider interruption

    Partial outage · Jul 6, 23:36 UTC · Notebooks: Python & R, Reports and Dashboards, Third Party Dependency

    12 h 31 min

    Official (opens in a new tab)

    Resolved

  2. DDB Outage

    Partial outage · Jul 1, 16:59 UTC · Discovery Database

    2 h 31 min

    Official (opens in a new tab)

    Resolved

  3. Email Outage

    Notice · Jul 1, 01:06 UTC · Reports and Dashboards

    Official (opens in a new tab)

    Resolved

June 2025

  1. AWS Partial Outage impacting API

    Partial outage · Jun 13, 17:34 UTC · Site and API

    36 min

    Official (opens in a new tab)

    Resolved

April 2025

  1. Intercom Outage

    Degraded · Apr 24, 20:15 UTC · Ticketing System - Intercom

    5 min

    Official (opens in a new tab)

    Resolved

  2. The datasets are failing to load.

    Degraded · Apr 16, 09:18 UTC · Reports and Dashboards

    4 h 2 min

    Official (opens in a new tab)

    Resolved

March 2025

  1. Delayed delivery of scheduled emails

    Degraded · Mar 31, 11:58 UTC · Report Run Scheduler

    59 min

    Official (opens in a new tab)

    Resolved

February 2025

  1. Discovery Database Stale Data

    Major outage · Feb 21, 00:20 UTC · Discovery Database

    2 d 21 h

    Official (opens in a new tab)

    Resolved

January 2025

  1. Bridge Connection Failures

    Major outage · Jan 10, 01:53 UTC · Data Source Connectivity - Bridge

    8 min

    Official (opens in a new tab)

    Resolved

December 2024

  1. O365 Logins for Users with Expired Sessions

    Notice · Dec 28, 01:30 UTC · Third Party Dependency

    Official (opens in a new tab)

    Resolved

  2. O365 users unable to log in

    Partial outage · Dec 23, 18:34 UTC · Third Party Dependency

    5 h 10 min

    Official (opens in a new tab)

    Resolved

  3. Issue impacting running reports and queries

    Notice · Dec 18, 13:18 UTC

    Official (opens in a new tab)

    Resolved

November 2024

  1. Errors when accessing query header settings

    Notice · Nov 22, 23:09 UTC

    Official (opens in a new tab)

    Resolved

October 2024

  1. Limited Documentation Access

    Partial outage · Oct 18, 17:15 UTC · Third Party Dependency

    4 d 23 h

    Official (opens in a new tab)

    Resolved

  2. Intercom Outage

    Partial outage · Oct 3, 16:38 UTC · Ticketing System - Intercom

    1 h 32 min

    Official (opens in a new tab)

    Resolved

September 2024

  1. Community Workspace Reports Unavailable

    Notice · Sep 30, 12:36 UTC · Reports and Dashboards

    4 h 36 min

    Official (opens in a new tab)

    Resolved

  2. AWS Degraded Performance

    Notice · Sep 25, 21:18 UTC

    Official (opens in a new tab)

    Resolved

  3. Issues when signing in via Google SSO

    Partial outage · Sep 19, 19:23 UTC · Site and API

    8 min

    Official (opens in a new tab)

    Resolved

  4. Error message on API Keys management page in Workspace Settings

    Degraded · Sep 11, 13:18 UTC · Site and API

    9 h 23 min

    Official (opens in a new tab)

    Resolved

  5. Error message on "My API Keys" page in Workspace Settings

    Notice · Sep 5, 12:26 UTC

    Official (opens in a new tab)

    Resolved

August 2024

  1. Delays affecting `QUERY_RUNS` table in Discovery Database

    Degraded · Aug 26, 17:16 UTC · Discovery Database

    19 h 16 min

    Official (opens in a new tab)

    Resolved

  2. Report Runs Incident

    Degraded · Aug 20, 22:00 UTC · Report Run Scheduler, Reports and Dashboards

    21 min

    Official (opens in a new tab)

    Resolved

  3. Delay Affecting `QUERY_RUNS` Table in Discovery Database

    Degraded · Aug 19, 16:53 UTC · SQL Editor

    1 h 26 min

    Official (opens in a new tab)

    Resolved

  4. Intermittent Notebook Session Failures

    Notice · Aug 12, 19:48 UTC · Notebooks: Python & R

    1 h 6 min

    Official (opens in a new tab)

    Resolved

July 2024

  1. Brief, intermittent outage

    Notice · Jul 31, 18:15 UTC · Notebooks: Python & R, Report Run Scheduler, Reports and Dashboards

    Official (opens in a new tab)

    Resolved

  2. Missing email deliveries for some users

    Degraded · Jul 30, 18:28 UTC · Report Run Scheduler

    21 min

    Official (opens in a new tab)

    Resolved

  3. Inconsistent sync activity from Mode to Github repositories

    Notice · Jul 24, 19:20 UTC

    Official (opens in a new tab)

    Resolved

June 2024

  1. Daily Scheduled Reports Outage

    Notice · Jun 14, 00:47 UTC · Report Run Scheduler

    1 h 25 min

    Official (opens in a new tab)

    Resolved

May 2024

  1. Delays in Support ticket responses

    Degraded · May 29, 15:09 UTC · Ticketing System - Intercom

    2 h 14 min

    Official (opens in a new tab)

    Resolved

  2. Intermittent Errors while loading charts

    Degraded · May 28, 08:56 UTC · Reports and Dashboards, Visual Explorer

    1 d 12 h

    Official (opens in a new tab)

    Resolved

  3. Error: Unable to load more schemas

    Degraded · May 17, 15:24 UTC · SQL Editor

    13 min

    Official (opens in a new tab)

    Resolved

April 2024

  1. Third party service provider interruption

    Degraded · Apr 26, 18:00 UTC

    Official (opens in a new tab)

    Resolved

  2. 503 Status Codes

    Notice · Apr 23, 21:08 UTC · Site and API, Data Source Connectivity - Direct Connect, Data Source Connectivity - Bridge, Notebooks: Python & R +5

    16 h 25 min

    Official (opens in a new tab)

    Resolved

  3. Scheduled emails not being sent to some recipients

    Degraded · Apr 4, 17:26 UTC · Report Run Scheduler

    4 d 1 h

    Official (opens in a new tab)

    Resolved

  4. Notebook library installation issues and outbound connections

    Notice · Apr 4, 13:23 UTC · Site and API, Notebooks: Python & R

    2 h 8 min

    Official (opens in a new tab)

    Resolved

  5. Intermittent connection failures when running queries or reports

    Degraded · Apr 3, 16:45 UTC · Data Source Connectivity - Direct Connect, Data Source Connectivity - Bridge

    5 d 5 h

    Official (opens in a new tab)

    Resolved

March 2024

  1. Scheduler fails to send some emails

    Degraded · Mar 21, 16:24 UTC · Report Run Scheduler

    1 h 32 min

    Official (opens in a new tab)

    Resolved