MessageBird / Bird

Operational

All Systems Operational

Official status page (opens in a new tab)

Official status API · last read 4 min ago

Components

MessageBird / Bird reports all 71 components operational. As listed on its status page, read 4 min ago.

  • Dashboard - dashboard.messagebird.com · Connectivity PlatformOperational
  • Instance · 24sessionsOperational
  • Dashboard - app.bird.com · Engagement Platform / CRMOperational
  • Bird PlatformOperational
  • SMS - Connectivity - APAC · Connectivity PlatformOperational
  • Data API · 24sessionsOperational
  • Site bird.comOperational
  • AI Hub - Europe · Engagement Platform / CRMOperational
  • SMS - Connectivity - EMEA · Connectivity PlatformOperational
  • Keeper API · 24sessionsOperational
  • AI Hub - US (West) · Engagement Platform / CRMOperational
  • SMS - Connectivity - LATAM · Connectivity PlatformOperational
  • AI Hub - Asia (India) · Engagement Platform / CRMOperational
  • SMS - Connectivity - NORAM · Connectivity PlatformOperational
  • Analytics - Europe · Engagement Platform / CRMOperational
  • Voice - Connectivity - Global · Connectivity PlatformOperational
  • Analytics - US (West) · Engagement Platform / CRMOperational
  • SMS - API · Connectivity PlatformOperational
  • Analytics - Asia (India) · Engagement Platform / CRMOperational
  • SMS - SMPP - EU - SMPP01 · Connectivity PlatformOperational
  • Campaigns - Europe · Engagement Platform / CRMOperational
  • SMS - SMPP - EU - SMPP02 · Connectivity PlatformOperational
  • Campaigns - US (West) · Engagement Platform / CRMOperational
  • SMS - SMPP - EU - SMPP03 · Connectivity PlatformOperational
  • Campaigns - Asia (India) · Engagement Platform / CRMOperational
  • SMS - SMPP - APAC · Connectivity PlatformOperational
  • Channels - Europe · Engagement Platform / CRMOperational
  • SMS - API V1 · Connectivity PlatformOperational
  • Channels - US (West) · Engagement Platform / CRMOperational
  • SMS - Mail to SMS Relay Service · Connectivity PlatformOperational
  • Channels - Asia (India) · Engagement Platform / CRMOperational
  • Voice - API · Connectivity PlatformOperational
  • Content (Products, Templates) - Europe · Engagement Platform / CRMOperational
  • Voice - SIP Trunking · Connectivity PlatformOperational
  • Content (Products, Templates) - US (West) · Engagement Platform / CRMOperational
  • Inbox · Connectivity PlatformOperational
  • Content (Products, Templates) - Asia (India) · Engagement Platform / CRMOperational
  • Flow Builder · Connectivity PlatformOperational
  • Connectors - Europe · Engagement Platform / CRMOperational
  • Omnichannel Chat Widget · Connectivity PlatformOperational
  • Connectors - US (West) · Engagement Platform / CRMOperational
  • Numbers - API · Connectivity PlatformOperational
  • Connectors - Asia (India) · Engagement Platform / CRMOperational
  • Conversations - API · Connectivity PlatformOperational
  • Contacts - Europe · Engagement Platform / CRMOperational
  • Messaging - API · Connectivity PlatformOperational
  • Contacts - US (West) · Engagement Platform / CRMOperational
  • Email Channel · Connectivity PlatformOperational
  • Contacts - Asia (India) · Engagement Platform / CRMOperational
  • WhatsApp Channel · Connectivity PlatformOperational
  • Chat Widget - Europe · Engagement Platform / CRMOperational
  • Chat Widget - US (West) · Engagement Platform / CRMOperational
  • Chat Widget - Asia (India) · Engagement Platform / CRMOperational
  • Flows - Europe · Engagement Platform / CRMOperational
  • Flows - US (West) · Engagement Platform / CRMOperational
  • Flows - Asia (India) · Engagement Platform / CRMOperational
  • Inbox - Europe · Engagement Platform / CRMOperational
  • Inbox - US (West) · Engagement Platform / CRMOperational
  • Inbox - Asia (India) · Engagement Platform / CRMOperational
  • Journey - Europe · Engagement Platform / CRMOperational
  • Journey - US (West) · Engagement Platform / CRMOperational
  • Journey - Asia (India) · Engagement Platform / CRMOperational
  • Organizations (Billing, IAM, Settings, Wallets) - Europe · Engagement Platform / CRMOperational
  • Organizations (Billing, IAM, Settings, Wallets) - US (West) · Engagement Platform / CRMOperational
  • Organizations (Billing, IAM, Settings, Wallets) - Asia (India) · Engagement Platform / CRMOperational
  • Payments - Card - Europe · Engagement Platform / CRMOperational
  • Payments - Card - US (West) · Engagement Platform / CRMOperational
  • Payments - Card - Asia (India) · Engagement Platform / CRMOperational
  • Payments - Pay - Europe · Engagement Platform / CRMOperational
  • Payments - Pay - US (West) · Engagement Platform / CRMOperational
  • Payments - Pay - Asia (India) · Engagement Platform / CRMOperational
Reported uptime
100%
From published incidents, 89 of 90 days covered
Published incidents
8
Active in the last 90 days
Days affected
12
Out of the last 90, any severity
Last incident
19 d ago
Started Oct 23, 14:16 UTC

Last 90 days

90 days agoToday
  • Operational
  • Maintenance
  • Degraded
  • Partial outage
  • Major outage
  • No data

Incident timeline

October 2026

  1. Whatsapp sending is degraded

    Degraded · Oct 23, 14:16 UTC · Bird Platform

    28 min

    Official (opens in a new tab)

    Resolved

  2. Bird.com Platform: Increased 5xx errors and delivery deliays

    Degraded · Oct 5, 18:18 UTC · Bird Platform

    53 min

    Official (opens in a new tab)

    Resolved

  3. Increased delivery latency for SMS service

    Degraded · Oct 4, 15:27 UTC · SMS - API, SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP02, SMS - SMPP - EU - SMPP03 +5

    47 min

    Official (opens in a new tab)

    Resolved

September 2026

  1. Increased Error rates on USA Bird Platform API

    Degraded · Sep 26, 15:59 UTC · Bird Platform

    19 min

    Official (opens in a new tab)

    Resolved

  2. Flow Logs failures in EU

    Degraded · Sep 21, 18:08 UTC · Flows - Europe

    3 h 29 min

    Official (opens in a new tab)

    Resolved

  3. Elevated processing delays — US region

    Notice · Sep 18, 21:53 UTC · Analytics - US (West), Campaigns - US (West), Channels - US (West), Connectors - US (West) +4

    1 h 29 min

    Official (opens in a new tab)

    Resolved

  4. Elevated API errors and voice call setup failures (US)

    Degraded · Sep 17, 16:22 UTC · Bird Platform

    1 h 22 min

    Official (opens in a new tab)

    Resolved

  5. Incoming calls to UK with one-way audio

    Degraded · Sep 11, 11:38 UTC · Voice - Connectivity - Global

    5 d 0 h

    Official (opens in a new tab)

    Resolved

  6. SMS processing disruption

    Notice · Sep 10, 10:27 UTC · SMS - Connectivity - APAC, SMS - Connectivity - EMEA, SMS - Connectivity - LATAM, SMS - Connectivity - NORAM

    Official (opens in a new tab)

    Resolved

August 2026

  1. Inbox — Service Outage

    Degraded · Aug 13, 17:06 UTC · Inbox

    5 h 11 min

    Official (opens in a new tab)

    Resolved

  2. Connectors failing for some customers.

    Partial outage · Aug 6, 17:05 UTC · Connectors - Europe, Connectors - US (West), Connectors - Asia (India)

    5 h 3 min

    Official (opens in a new tab)

    Resolved

July 2026

  1. Dashboard Search Indexing Issue

    Notice · Jul 22, 12:16 UTC · Dashboard - app.bird.com

    2 h 38 min

    Official (opens in a new tab)

    Resolved

  2. Delay in processing Message & Contact Objects - Impact limited to customer hosted on us-west-1 region

    Degraded · Jul 8, 20:12 UTC · Dashboard - app.bird.com, Analytics - US (West), Contacts - US (West)

    2 h 16 min

    Official (opens in a new tab)

    Resolved

  3. Journeys failure rate increase

    Degraded · Jul 5, 15:50 UTC · Journey - US (West)

    23 min

    Official (opens in a new tab)

    Resolved

June 2026

  1. WhatsApp message delivery issues

    Degraded · Jun 12, 14:10 UTC · Channels - Europe, Channels - US (West), Channels - Asia (India), WhatsApp Channel

    4 h 12 min

    Official (opens in a new tab)

    Resolved

  2. Flows and Journeys unable to retrieve the Message Body for Conversation Messages

    Notice · Jun 4, 11:13 UTC · Flows - Europe, Flows - US (West), Flows - Asia (India)

    49 min

    Official (opens in a new tab)

    Resolved

  3. Increase of delivery latency for SMS messages

    Notice · Jun 4, 09:57 UTC · SMS - API, SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP02, SMS - SMPP - EU - SMPP03

    1 h 44 min

    Official (opens in a new tab)

    Resolved

  4. Conversations data processing is behind

    Degraded · Jun 1, 16:33 UTC · Conversations - API

    50 min

    Official (opens in a new tab)

    Resolved

May 2026

  1. Overview pages and Search down

    Notice · May 20, 10:06 UTC

    10 min

    Official (opens in a new tab)

    Resolved

  2. Issues Listing Journeys in UI [EU]

    Notice · May 13, 11:33 UTC · Journey - Europe

    1 h 59 min

    Official (opens in a new tab)

    Resolved

  3. Journey Processing Delays [EU]

    Degraded · May 12, 13:41 UTC · Journey - Europe

    36 min

    Official (opens in a new tab)

    Resolved

  4. SMS delivery interruption - Netherlands - KPN 20408

    Degraded · May 8, 10:55 UTC · SMS - Connectivity - EMEA

    7 d 20 h

    Official (opens in a new tab)

    Resolved

  5. Elevated Errors with Conversations API

    Degraded · May 1, 20:06 UTC · Conversations - API

    1 h 31 min

    Official (opens in a new tab)

    Resolved

April 2026

  1. Wait step in automations having degraded performance

    Degraded · Apr 7, 05:49 UTC · Flows - US (West), Journey - US (West)

    2 h 43 min

    Official (opens in a new tab)

    Resolved

March 2026

  1. New campaign activation failures in EP marketing suite

    Degraded · Mar 31, 11:29 UTC · Campaigns - Europe, Campaigns - US (West), Campaigns - Asia (India)

    2 h 18 min

    Official (opens in a new tab)

    Resolved

  2. Failures adding contacts to lists

    Degraded · Mar 24, 13:49 UTC · Contacts - Europe, Contacts - US (West), Contacts - Asia (India)

    47 min

    Official (opens in a new tab)

    Resolved

  3. Delays processing flow events in AP - south 1

    Degraded · Mar 23, 07:29 UTC · Flows - Asia (India), Journey - Asia (India)

    2 h 5 min

    Official (opens in a new tab)

    Resolved

  4. Delays in processing a subset of flows & journeys contact-added-to-list triggers

    Degraded · Mar 11, 13:52 UTC · Contacts - Europe, Contacts - US (West), Contacts - Asia (India)

    1 h 15 min

    Official (opens in a new tab)

    Resolved

February 2026

  1. MMS service is currently experiencing issues delivering to US numbers

    Notice · Feb 23, 22:30 UTC

    1 h 40 min

    Official (opens in a new tab)

    Resolved

  2. Data Platform Degraded Performance - US-WEST region

    Notice · Feb 15, 14:30 UTC

    Official (opens in a new tab)

    Resolved

  3. Scheduled campaigns sent immediately

    Notice · Feb 9, 14:44 UTC

    Official (opens in a new tab)

    Resolved

January 2026

  1. Database Issue Causing Platform Performance Degradation

    Partial outage · Jan 27, 18:56 UTC · Analytics - US (West), Campaigns - US (West), Contacts - US (West)

    2 h 13 min

    Official (opens in a new tab)

    Resolved

  2. High response times for analytics in US west

    Major outage · Jan 23, 07:08 UTC · Analytics - US (West)

    4 h 24 min

    Official (opens in a new tab)

    Resolved

  3. Errors receiving image messages on Whatsapp channels since about 12pm UTC

    Degraded · Jan 20, 17:07 UTC · WhatsApp Channel

    7 min

    Official (opens in a new tab)

    Resolved

  4. Errors receiving image messages on Whatsapp channels

    Notice · Jan 20, 14:14 UTC · Channels - Europe, Channels - US (West), Channels - Asia (India)

    3 h 0 min

    Official (opens in a new tab)

    Resolved

December 2025

  1. Email data delay

    Degraded · Dec 10, 21:25 UTC · Analytics - US (West)

    3 h 6 min

    Official (opens in a new tab)

    Resolved

  2. Degrade performance with Contacts

    Degraded · Dec 4, 16:16 UTC · Contacts - Europe

    17 h 15 min

    Official (opens in a new tab)

    Resolved

  3. Degrade performance with Contacts

    Degraded · Dec 4, 09:19 UTC · Contacts - Europe

    17 min

    Official (opens in a new tab)

    Resolved

  4. Failures executing journeys, processing contact events, segmentation and campaigns

    Notice · Dec 4, 04:22 UTC

    26 min

    Official (opens in a new tab)

    Resolved

November 2025

  1. [EU and AP only] Missing contacts in some segments using contact events

    Degraded · Nov 28, 16:43 UTC · Contacts - Europe, Contacts - Asia (India)

    3 h 8 min

    Official (opens in a new tab)

    Resolved

  2. Intermittent issues installing WhatsApp channels

    Degraded · Nov 27, 10:56 UTC · Channels - Europe, Channels - US (West), Channels - Asia (India)

    7 d 5 h

    Official (opens in a new tab)

    Resolved

  3. Failures executing journeys, processing contact events, segmentation and campaigns

    Degraded · Nov 26, 10:42 UTC · Campaigns - Europe, Contacts - Europe, Contacts - US (West), Contacts - Asia (India) +3

    7 h 41 min

    Official (opens in a new tab)

    Resolved

  4. Intermittent delays processing WhatsApp messages (Connectivity Platform)

    Degraded · Nov 25, 15:22 UTC · WhatsApp Channel

    57 min

    Official (opens in a new tab)

    Resolved

  5. Intermittent issues installing WhatsApp channels

    Partial outage · Nov 24, 11:47 UTC · Channels - Europe, Channels - US (West), Channels - Asia (India)

    1 d 23 h

    Official (opens in a new tab)

    Resolved

  6. Issue creating new workspaces

    Degraded · Nov 12, 21:03 UTC · Organizations (Billing, IAM, Settings, Wallets) - Europe, Organizations (Billing, IAM, Settings, Wallets) - US (West), Organizations (Billing, IAM, Settings, Wallets) - Asia (India)

    37 min

    Official (opens in a new tab)

    Resolved

  7. Flows - elevated error rates

    Degraded · Nov 11, 06:55 UTC · Flows - Europe, Flows - US (West), Flows - Asia (India)

    25 min

    Official (opens in a new tab)

    Resolved

  8. Delay in WhatsApp message status updates

    Degraded · Nov 4, 13:44 UTC · Channels - Europe, Channels - US (West), Channels - Asia (India)

    14 min

    Official (opens in a new tab)

    Resolved

October 2025

  1. Failures sending Viber messages

    Notice · Oct 28, 12:26 UTC

    50 min

    Official (opens in a new tab)

    Resolved

  2. [Connectivity Platform] Conversations API seeing some errors with increased latency

    Degraded · Oct 25, 00:35 UTC · Conversations - API

    1 h 2 min

    Official (opens in a new tab)

    Resolved

  3. Slow processing of messages through Viber

    Partial outage · Oct 21, 14:11 UTC · Conversations - API

    2 d 17 h

    Official (opens in a new tab)

    Resolved