Matillion

Degraded performance: some pipelines in the US region are running slower

Degraded · Oct 22, 10:18 UTC · Pipeline Execution

All Pipeline Execution - Operational

Notice · Oct 12, 18:39 UTC · Hub, Agent Manager, Agent Manager, Agent Manager +22

Multiple Hybrid Runners Sharing Salesforce Credentials Causing Failures

Degraded · Oct 2, 19:19 UTC

Some Maia runners failing to start (EU and US regions)

Partial outage · Sep 17, 10:09 UTC · Agents, Agents

We have identified an issue affecting pipeline execution in the US region and are working on a resolution.

Partial outage · Sep 11, 05:57 UTC · Pipeline Execution

Customers receiving Authentication failed messages upon login attempts

Partial outage · Sep 1, 17:03 UTC · Hub

Some Paygo customers experiencing licensing issues

Degraded · Sep 1, 03:24 UTC · Hub

Service Disruption (All Regions) - Projects Not Accessible

Major outage · Aug 17, 17:53 UTC · Designer, Designer, Designer, Pipeline Execution +2

Service Disruption (AU Region) - Projects Not Accessible

Major outage · Aug 17, 17:40 UTC · Designer, Pipeline Execution

Customers may experience an issue accessing Designer and Maia

Partial outage · Aug 12, 08:17 UTC · Designer, Designer, Designer

Issue: New Maia users may be unable to access or activate trial spin-ups

Notice · Jul 31, 14:33 UTC

Incident: Degraded service in AU region

Notice · Jul 28, 11:34 UTC · Pipeline Execution

Maia Team - unable to search for orchestration, components.

Degraded · Jul 24, 12:02 UTC · Designer, Designer, Designer

S3 Load/Unload or Azure Blob Storage Load/Unload COPY failures

Partial outage · Jul 24, 08:02 UTC · Pipeline Execution, Pipeline Execution, Pipeline Execution

Currently unable to load projects within Maia Foundation

Major outage · Jul 21, 11:39 UTC · Hub

User Settings - Unavailable

Degraded · Jul 16, 08:03 UTC · Hub

Snowflake Runner Key-pair/Secret Retrieval Failures

Major outage · Jul 9, 12:23 UTC · Agents, Agents, Agents

New user onboarding failures; trial Snowflake keypair secret mismatch breaks pipeline execution

Degraded · Jul 6, 17:51 UTC · Pipeline Execution, Pipeline Execution

We are currently experiencing an issue affecting components whose names end with "Query". Please do not enable AutoDebug log verbosity levels 3, 4, or 5 until this incident has been resolved.

Notice · Jul 3, 09:06 UTC · Agents, Agents, Agents

US Region: Experiencing degraded pipeline execution performance.

Degraded · Jun 30, 12:34 UTC · Pipeline Execution

Maia Team conversations becoming stuck

Notice · Jun 29, 15:38 UTC · Hub

Salesforce OAuth - Token Refresh Failing

Degraded · Jun 19, 09:09 UTC · Pipeline Execution, Pipeline Execution, Pipeline Execution

Salesforce OAuth - Token Refresh Failing

Degraded · Jun 18, 17:12 UTC · Pipeline Execution, Pipeline Execution, Pipeline Execution

Connectivity Issues in AU1 Production

Major outage · Jun 18, 13:43 UTC · Agent Manager, Agents

OData component failure

Degraded · Jun 10, 08:49 UTC · Designer, Designer

New Agent deployments having issues running Tasks in US Region

Major outage · Jun 8, 12:08 UTC · Agents

Intermittent UI issue impacting navigation into Maia Foundation due to loading new frontend services (Designer, Obs Dash, Project Explorer), causing ChunkLoadError and “Something went wrong” messages.

Notice · May 27, 13:26 UTC · Hub, Designer, Designer, Designer

Temporary Issue with GitHub Integration in AU Region

Notice · May 7, 19:05 UTC

Temporary Issue with GitHub Integration in AU Region

Degraded · May 5, 09:56 UTC

Pipeline Access Failure

Degraded · Apr 27, 14:04 UTC · Designer, Designer

Intermittent issues with Sign-in to Maia Foundation

Notice · Apr 23, 09:43 UTC

Pipeline: : Instability in Pipeline Execution Steps

Partial outage · Apr 21, 10:51 UTC · Pipeline Execution, Pipeline Execution

Git authentication issue with Azure

Partial outage · Apr 9, 08:56 UTC · Designer, Designer

Customers may be seeing an intermittent "unable to retrieve repositories" message while trying to access their Git repositories.

Degraded · Apr 2, 16:45 UTC · Designer, Designer

Issues with Facebook Query failing with HTTP [40002] [200] API access disrupted.

Degraded · Mar 25, 14:27 UTC

Issues Creating Custom OAuths

Notice · Mar 11, 18:08 UTC

Designer: Timeouts in Component Parameters or Options Configuration

Degraded · Mar 4, 15:03 UTC · Designer

Ongoing platform instability impacting design and runtime of pipelines

Major outage · Feb 16, 16:27 UTC · Agent Manager, Agent Manager, Agents, Agents +6

Agent gateway down

Major outage · Jan 20, 11:37 UTC · Agent Manager, Agent Manager

Matillion Hosted Agent - intermittent unknown status

Degraded · Jan 19, 08:39 UTC · Agents, Agents

Issues Spinning Up New Agents via Azure ARM Template

Degraded · Dec 18, 18:20 UTC · Agent Manager, Agent Manager

Scheduled Pipelines not triggering

Partial outage · Dec 8, 19:10 UTC · Scheduler, Scheduler

Intermittent issue with pipeline executions

Degraded · Dec 8, 09:17 UTC · Pipeline Execution, Pipeline Execution

Authentication issues impacting login into Designer and Hub

Major outage · Dec 5, 11:24 UTC · Hub

Private link unavailability

Degraded · Dec 3, 11:45 UTC

Workflow Pods are running out of database connections leading to longer pipeline execution runs

Degraded · Nov 19, 15:49 UTC · Pipeline Execution

Third party system outage impacting Public API access only

Degraded · Nov 18, 13:47 UTC · Designer, Designer

We’ve noticed unusually high traffic on certain endpoints, which could potentially cause pipeline failures.

Notice · Nov 13, 14:32 UTC · Pipeline Observability, Agents, Agents, Pipeline Execution +1

Login Issues with Matillion Hub

Partial outage · Oct 20, 10:13 UTC · Hub

Login Issues with Matillion Hub

Partial outage · Oct 20, 09:55 UTC