Jira Service Management

Operational

All Systems Operational

Official status page (opens in a new tab)

Official status API · last read 2 min ago

Components

Jira Service Management reports all 11 components operational. As listed on its status page, read 2 min ago.

  • Jira Service Management WebOperational
  • Service PortalOperational
  • Opsgenie Incident FlowOperational
  • Opsgenie Alert FlowOperational
  • Jira Service Management Email RequestsOperational
  • Authentication and User ManagementOperational
  • Purchasing & LicensingOperational
  • SignupOperational
  • Automation for JiraOperational
  • AssistOperational
  • AssetsOperational
Reported uptime
99.83%
From published incidents, 90 of 90 days covered
Published incidents
10
Active in the last 90 days
Days affected
10
Out of the last 90, any severity
Last incident
10 d ago
Started Nov 2, 00:10 UTC

Last 90 days

90 days agoToday
  • Operational
  • Maintenance
  • Degraded
  • Partial outage
  • Major outage
  • No data

CVEs, last two years

1

1 high or critical, 1 known exploited. In this company's software.

Disclosed security incidents

0

None on record since January 2024.

Published root-cause analyses

15

Linked to the official write-ups.

Incident timeline

November 2026

  1. Fields missing across Jira Work Items for some users

    Partial outage · Nov 2, 00:10 UTC · Jira Service Management Web, Automation for Jira

    28 min

    Official (opens in a new tab)

    Resolved

October 2026

  1. Jira - Project Sidebar Loading Degradation

    Degraded · Oct 21, 14:28 UTC · Jira Service Management Web

    1 h 16 min

    Official (opens in a new tab)

    Resolved

  2. Job processing and scheduling is degraded affecting multiple Atlassian products

    Partial outage · Oct 1, 02:55 UTC · Jira Service Management Email Requests, Automation for Jira

    4 h 56 min

    RCA published (opens in a new tab)

    Postmortem

September 2026

  1. Degraded Performance Viewing Issues and Boards

    Degraded · Sep 24, 13:54 UTC · Jira Service Management Web, Service Portal

    1 h 59 min

    Official (opens in a new tab)

    Resolved

  2. Disrupted Opsgenie/JSM availability

    Major outage · Sep 14, 16:46 UTC · Jira Service Management Web, Service Portal

    57 min

    RCA published (opens in a new tab)

    Postmortem

  3. Degraded performance affecting Jira Software and Jira Service Management

    Degraded · Sep 11, 07:46 UTC · Jira Service Management Web

    51 min

    RCA published (opens in a new tab)

    Postmortem

  4. Jira Service Management - Degradation with Affected Services Field

    Degraded · Sep 3, 14:20 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +9

    2 h 43 min

    Official (opens in a new tab)

    Resolved

  5. Jira - Work Item transition failures

    Notice · Sep 1, 10:11 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +9

    1 h 32 min

    Official (opens in a new tab)

    Resolved

August 2026

  1. Issues accessing multiple Atlassian products in some regions

    Major outage · Aug 27, 04:22 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +9

    54 min

    RCA published (opens in a new tab)

    Postmortem

  2. Notifications are delayed

    Degraded · Aug 25, 08:42 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +9

    5 h 51 min

    Official (opens in a new tab)

    Resolved

  3. Degraded performance of Notifications

    Degraded · Aug 24, 19:22 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +9

    3 h 53 min

    Official (opens in a new tab)

    Resolved

  4. Performance and access related issues with Jira

    Major outage · Aug 7, 11:30 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +9

    1 h 21 min

    Official (opens in a new tab)

    Resolved

  5. Degraded performance of JIRA

    Degraded · Aug 7, 01:33 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +9

    13 min

    Official (opens in a new tab)

    Resolved

July 2026

  1. Voice call failures for some India based numbers

    Degraded · Jul 21, 09:48 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +9

    3 d 3 h

    Official (opens in a new tab)

    Resolved

  2. Degraded performance of Jira Automation rules

    Degraded · Jul 20, 20:18 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +9

    1 d 4 h

    Official (opens in a new tab)

    Resolved

  3. Degraded performance of Jira Automation rules

    Degraded · Jul 20, 16:03 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +9

    1 h 20 min

    Official (opens in a new tab)

    Resolved

  4. Reliability issues with Jira and Confluence

    Partial outage · Jul 6, 09:23 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +9

    3 h 40 min

    RCA published (opens in a new tab)

    Postmortem

June 2026

  1. Jira : Incoming emails partial outage

    Partial outage · Jun 19, 22:46 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +9

    6 d 6 h

    Official (opens in a new tab)

    Resolved

  2. Unable to load Assets page

    Degraded · Jun 10, 09:42 UTC · Jira Service Management Web

    18 min

    Official (opens in a new tab)

    Resolved

  3. Delays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace Apps

    Degraded · Jun 10, 04:55 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    1 h 36 min

    Official (opens in a new tab)

    Resolved

  4. Some users experiencing issues viewing boards and work items

    Partial outage · Jun 9, 05:29 UTC · Jira Service Management Web

    12 h 58 min

    Official (opens in a new tab)

    Resolved

  5. Users experiencing issues loading work items in Jira and JSM

    Degraded · Jun 8, 01:53 UTC · Jira Service Management Web, Authentication and User Management

    1 h 3 min

    Official (opens in a new tab)

    Resolved

  6. Degraded performance of Jira and JSM automations in US East

    Degraded · Jun 2, 15:32 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    1 h 19 min

    Official (opens in a new tab)

    Resolved

  7. For Jira-software viewIssues and viewBoard are degraded

    Partial outage · Jun 1, 08:06 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    5 h 17 min

    RCA published (opens in a new tab)

    Postmortem

May 2026

  1. Users experiencing issues accessing multiple Atlassian products

    Major outage · May 14, 05:03 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    1 h 45 min

    RCA published (opens in a new tab)

    Postmortem

  2. Excessive notifications being received by some Jira Service Management users

    Degraded · May 14, 01:15 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    8 h 26 min

    Official (opens in a new tab)

    Resolved

  3. Automations within Jira, Jira Service Management and JSM Assist experiencing delays for some users

    Partial outage · May 13, 01:37 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    8 h 22 min

    RCA published (opens in a new tab)

    Postmortem

  4. Multiple Atlassian services are experiencing issues

    Degraded · May 8, 01:31 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    18 h 14 min

    RCA published (opens in a new tab)

    Postmortem

  5. Lookup Objects in Automation for Jira Service Management are not functioning

    Partial outage · May 6, 09:35 UTC · Automation for Jira

    1 h 42 min

    Official (opens in a new tab)

    Resolved

  6. The Work Item view experience of Jira is restored

    Major outage · May 2, 00:55 UTC · Service Portal, Opsgenie Incident Flow

    1 h 52 min

    RCA published (opens in a new tab)

    Postmortem

April 2026

  1. Disrupted Rovo availability for Automation rules

    Major outage · Apr 14, 12:12 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    3 h 59 min

    Official (opens in a new tab)

    Resolved

  2. Users experiencing issues with login across Atlassian products

    Degraded · Apr 13, 07:29 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    2 h 48 min

    RCA published (opens in a new tab)

    Postmortem

  3. Multiple products impacted by search failures

    Partial outage · Apr 8, 06:24 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    5 h 19 min

    RCA published (opens in a new tab)

    Postmortem

March 2026

  1. Automations aren't triggering on work item creation, field updates, or comment additions

    Major outage · Mar 18, 11:32 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    16 h 35 min

    RCA published (opens in a new tab)

    Postmortem

  2. Automation events delayed for some customers in the APAC region

    Partial outage · Mar 10, 00:06 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    53 min

    Official (opens in a new tab)

    Resolved

February 2026

  1. Atlassian Assist in Jira Service Management is currently unavailable.

    Major outage · Feb 26, 13:22 UTC · Assist

    5 h 33 min

    Official (opens in a new tab)

    Resolved

  2. Degraded performance of Cloud Products when selecting users or teams

    Degraded · Feb 20, 02:52 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    9 h 33 min

    Official (opens in a new tab)

    Resolved

  3. Disrupted JIRA and JSM availability

    Major outage · Feb 6, 20:24 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    9 h 13 min

    Official (opens in a new tab)

    Resolved

  4. Users incorrectly moved from Free to Standard Service Collection Trial account

    Degraded · Feb 6, 01:47 UTC · Jira Service Management Web

    18 h 14 min

    Official (opens in a new tab)

    Resolved

  5. Some users in us-east-1 region unable to access Jira and JSM.

    Partial outage · Feb 5, 14:13 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    7 h 25 min

    Official (opens in a new tab)

    Resolved

January 2026

  1. Degraded performance of Jira, JPD, and JSM in eu-west-1

    Degraded · Jan 28, 18:12 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    1 h 30 min

    Official (opens in a new tab)

    Resolved

  2. Assets intermittently unavailable

    Partial outage · Jan 27, 11:07 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    42 min

    Official (opens in a new tab)

    Resolved

  3. JSM Asset not loading

    Partial outage · Jan 22, 14:44 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    2 h 2 min

    Official (opens in a new tab)

    Resolved

  4. Issue affecting Assets

    Degraded · Jan 20, 19:10 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    3 h 59 min

    Official (opens in a new tab)

    Resolved

  5. Disrupted Automation for Jira triggers not running for some customers

    Partial outage · Jan 6, 05:18 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    1 d 6 h

    Official (opens in a new tab)

    Resolved

December 2025

  1. Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products

    Major outage · Dec 27, 02:48 UTC · Jira Service Management Email Requests

    2 h 32 min

    RCA published (opens in a new tab)

    Postmortem

  2. Degraded performance of Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo

    Degraded · Dec 15, 16:16 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    2 h 46 min

    Official (opens in a new tab)

    Resolved

  3. Linked worked item functionality is broken, if the work item contains an attachment.

    Degraded · Dec 5, 13:16 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    2 h 16 min

    Official (opens in a new tab)

    Resolved

  4. Degraded Performance for Some Jira Users

    Degraded · Dec 1, 17:25 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    1 h 1 min

    Official (opens in a new tab)

    Resolved

November 2025

  1. Multiple Atlassian services experiencing degraded performance

    Degraded · Nov 21, 14:55 UTC · Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow +8

    1 h 54 min

    RCA published (opens in a new tab)

    Postmortem