Intercom

Operational

All Systems Operational

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Official status API · last read just now

Reported uptime
99.96%
From published incidents, 89 of 90 days covered
Published incidents
9
Active in the last 90 days
Days affected
9
Out of the last 90, any severity
Last incident
5 d ago
Started Nov 6, 15:36 UTC

Last 90 days

90 days agoToday
  • Operational
  • Maintenance
  • Degraded
  • Partial outage
  • Major outage
  • No data

Incident timeline

November 2026

  1. Elevated errors and latencies in the European hosting region.

    Partial outage · Nov 6, 15:36 UTC

    50 min

    Resolved

October 2026

  1. Slow Fin Procedures

    Degraded · Oct 30, 18:06 UTC

    24 min

    Resolved

  2. Customer contact details showing up as "Redacted" in the Intercom Inbox

    Degraded · Oct 14, 17:43 UTC

    12 min

    Resolved

September 2026

  1. Issues with Fin for Salesforce

    Degraded · Sep 16, 11:51 UTC

    5 h 27 min

    Resolved

  2. Messenger Help Articles not displaying

    Degraded · Sep 9, 15:55 UTC

    9 min

    Resolved

  3. Fin intermittent failures responding to first conversation messages

    Degraded · Sep 4, 15:16 UTC

    39 min

    Resolved

  4. Fin failures in Australia region

    Major outage · Sep 3, 14:29 UTC

    12 min

    Resolved

August 2026

  1. Fin not answering in the USA region

    Partial outage · Aug 26, 14:26 UTC

    23 min

    Resolved

  2. Issues with Shopify integration

    Partial outage · Aug 19, 23:12 UTC

    33 min

    Resolved

  3. Inbox experience degraded performance

    Degraded · Aug 3, 14:22 UTC

    5 h 42 min

    Resolved

July 2026

  1. Fin slowness

    Degraded · Jul 15, 15:21 UTC

    24 min

    Resolved

  2. Elevated errors affecting Helpdesk and Fin

    Degraded · Jul 10, 04:57 UTC

    24 min

    Resolved

June 2026

  1. iOS users facing issues logging into Fin

    Degraded · Jun 24, 11:03 UTC

    54 min

    Resolved

  2. Help Center issues in Australia hosting region

    Partial outage · Jun 23, 17:55 UTC

    3 h 10 min

    Resolved

  3. Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp)

    Degraded · Jun 12, 14:30 UTC

    4 h 43 min

    Resolved

  4. Mobile SDK endpoints and mobile push impaired in the European and Australian hosting regions

    Partial outage · Jun 11, 09:54 UTC

    40 min

    Resolved

  5. Login issues

    Degraded · Jun 10, 13:19 UTC

    2 h 57 min

    Resolved

  6. Degraded Performance Across Fin and Inbox Services

    Degraded · Jun 1, 11:03 UTC

    2 h 19 min

    Resolved

May 2026

  1. Stale reporting data

    Degraded · May 21, 11:09 UTC

    8 h 17 min

    Resolved

  2. Images not loading in the inbox

    Degraded · May 20, 10:16 UTC

    1 min

    Resolved

April 2026

  1. Investigating: Compromised version of intercom-client npm package and intercom-php

    Degraded · Apr 30, 16:58 UTC

    38 d 18 h

    Resolved

  2. Errors on the REST API in Australia

    Partial outage · Apr 27, 11:43 UTC

    1 h 8 min

    Resolved

  3. Fin is experiencing issues

    Degraded · Apr 21, 23:30 UTC

    1 h 37 min

    Resolved

  4. Fin AI Agent Degraded

    Major outage · Apr 21, 11:13 UTC

    Resolved

  5. Fin is experiencing issues

    Degraded · Apr 15, 16:57 UTC

    31 min

    Resolved