Hotjar

Data collection paused for some customers

Notice · Sep 4, 14:23 UTC

Growth customers not renewed on 12 Aug for one day

Notice · Aug 13, 10:58 UTC

Potentially all hotjar accounts with varying degrees of limited service.

Notice · Aug 3, 06:52 UTC

Missing VOC Responses

Notice · Jun 10, 09:07 UTC · insights.hotjar.com

Potential login issues to Hotjar

Notice · Jan 27, 20:53 UTC

Surveys not opening in Hotjar application

Degraded · Jan 20, 08:07 UTC · insights.hotjar.com

Heatmaps: Issues Generating New Screenshots

Degraded · Nov 14, 20:46 UTC

Hotjar.com Down

Notice · Sep 19, 12:29 UTC

VoC issues

Notice · Sep 19, 09:18 UTC

Investigating Issues with Interview Scheduling Timezones

Notice · Sep 11, 11:04 UTC

Error when fetching User Attributes

Notice · Aug 26, 20:26 UTC

Survey changes are not saving correctly

Notice · Apr 8, 15:26 UTC

Hotjar.com down for some users

Notice · Mar 17, 14:13 UTC · Website (www.hotjar.com)

Hotjar.com did not capture data for some users on free plans between Jan 22-Feb 28

Notice · Feb 28, 15:05 UTC

Surveys not recording impressions metric

Notice · Feb 19, 16:58 UTC

Unable to verify tag installation

Notice · Jan 21, 11:34 UTC

Ask Tools Temporarily Unavailable

Notice · Jan 20, 07:44 UTC

Some users can't access the individual survey from the survey list page

Notice · Dec 12, 16:42 UTC

Insights sporadically unavailable

Notice · Nov 28, 09:48 UTC

Engage is unavailable

Notice · Nov 25, 11:31 UTC

Session ingestion lag

Degraded · Nov 14, 19:09 UTC · Ingestion

Some users are experiencing issues logging in.

Notice · Sep 27, 09:14 UTC · insights.hotjar.com

Survey Templates Unavailable

Notice · Sep 25, 11:16 UTC

Reactivation issue

Notice · Sep 11, 12:42 UTC

Translation issues in Insights

Notice · Sep 3, 11:29 UTC · insights.hotjar.com

Survey creation errors

Notice · Aug 30, 09:20 UTC

Some customers unable to modify their subscription

Notice · Aug 22, 13:32 UTC

Errors when loading Hotjar Insights

Notice · Jul 17, 08:55 UTC

Bundle Discount applied incorrectly to some accounts

Notice · Jun 7, 10:37 UTC

Some session data not being ingested

Major outage · Jun 3, 17:24 UTC

Ask responses briefly rejected

Notice · Jun 3, 09:31 UTC

Some plans not correctly activated

Notice · May 30, 14:16 UTC

Some upgrades not billed correctly

Notice · May 15, 11:54 UTC

Hotjar.com outage

Notice · May 6, 08:50 UTC

Survey responses with User Attributes containing datetimes are not triggering Zaps in Zapier

Degraded · Apr 24, 20:20 UTC

Sign-up flow leads to Survey creation instead of Overview page

Notice · Apr 18, 14:13 UTC

Slack integration cannot be enabled

Notice · Apr 8, 11:37 UTC

Issues with billing system

Major outage · Apr 2, 15:02 UTC · insights.hotjar.com

Some trials have been deactivated

Notice · Apr 2, 12:10 UTC

Session capture partially affected

Notice · Mar 27, 22:25 UTC · Ingestion

Heatmaps screenshots not generating

Notice · Mar 22, 19:34 UTC · insights.hotjar.com

Some users run into "Something went wrong. please try again later." error

Notice · Mar 11, 20:09 UTC · insights.hotjar.com

Elevated latency causing slow performance

Notice · Mar 11, 10:54 UTC

Delays in sampling calculations

Notice · Mar 6, 10:08 UTC

'Sign in with Google' is unavailable

Notice · Mar 5, 15:54 UTC

Delay in activating Hotjar trials

Notice · Mar 4, 10:28 UTC

Custom colors not working for full-screen surveys

Notice · Feb 28, 16:10 UTC

Ask screenshots delayed processing

Notice · Feb 23, 10:39 UTC

The project creation page in Interviews is not loading properly

Notice · Feb 21, 14:05 UTC · insights.hotjar.com

Some users of Microsoft email not receiving registration emails

Notice · Feb 14, 14:11 UTC