Heap

Temporary Data Latency

Degraded · Nov 8, 05:01 UTC

Temporary Data Latency

Degraded · Nov 5, 03:38 UTC

Delayed event-data availability in the US

Notice · Nov 4, 04:30 UTC

Data latency for some US customers

Notice · Nov 3, 05:24 UTC

User property data delayed in Heap connect syncs (US customers only)

Degraded · Oct 14, 13:03 UTC

User property data delayed in Heap connect syncs (US customers only)

Degraded · Oct 7, 23:20 UTC

Salesforce integration: data-in not syncing

Partial outage · Oct 2, 21:49 UTC

Heap Connect Syncs: Possibility Of Stale Data

Degraded · Sep 23, 22:15 UTC

Third party integration events latency impacting some customers

Degraded · Sep 22, 22:43 UTC

Heap Connect Sync Delays

Notice · Sep 11, 03:39 UTC

Heap Connect Syncs: Possibility Of Stale Data

Degraded · Aug 28, 13:42 UTC

Heap Connect Syncs: Possibility Of Stale Data

Notice · Aug 15, 14:32 UTC

Heap Connect Syncs: Possibility Of Stale Data (US)

Degraded · Aug 12, 18:42 UTC

US connect customers: possibility of stale data

Degraded · Aug 12, 04:35 UTC

EU hosted | Heap Charts and Dashboards results not loading

Notice · Aug 10, 10:34 UTC

Heap Connect Syncs: Possibility Of Stale Data

Degraded · Aug 4, 23:39 UTC

Temporary Data Latency - Investigating

Degraded · Jul 27, 18:12 UTC

Connect Sync Delays

Notice · Jul 26, 14:06 UTC

Some US Connect customers may be impacted by delays in data lake ingestion

Partial outage · Jul 21, 06:34 UTC

Some US customers may experience PA query failures in the app.

Degraded · Jul 20, 17:44 UTC

Dashboard and Chart loading issues

Partial outage · Jul 12, 13:54 UTC

Temporary Data Latency

Degraded · Jul 7, 02:37 UTC

Slow Queries

Degraded · Jul 2, 16:30 UTC

Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.

Degraded · Jun 20, 17:10 UTC

Customers with multiple environments or saved properties are experiencing loading latency

Degraded · Jun 17, 14:45 UTC

EU customers may be experiencing slightly longer-than-normal query times

Degraded · Jun 2, 09:54 UTC

Heap Connect Sync Delays (Bigquery)

Degraded · May 29, 12:26 UTC

Query failures impacting some customers in EU

Degraded · May 5, 12:35 UTC

We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration

Degraded · Apr 30, 14:11 UTC

Temporary Data Latency - Investigating

Degraded · Apr 1, 20:36 UTC

Heap Connect Syncs: Possibility Of Stale Data (EU Only)

Degraded · Mar 30, 14:30 UTC

Customers having to re-login in to Heap

Maintenance · Mar 26, 14:17 UTC

We are currently experiencing delays in 3rd party integrations events being available in the app

Degraded · Mar 18, 17:41 UTC

Some customers may be experiencing errors when running queries

Degraded · Mar 18, 16:34 UTC

Partial service disruption for some Heap/PA customers

Degraded · Mar 15, 16:43 UTC

Some customers with Session Replay may be experiencing more limited retention in Heap

Notice · Mar 3, 16:22 UTC

Heap Connect Sync Delays (EU only)

Degraded · Feb 12, 18:13 UTC

Heap Connect Syncs EU only: Possibility Of Stale Data

Notice · Jan 28, 19:31 UTC

Intermittent application performance degradation for Sense customers

Degraded · Jan 27, 10:48 UTC

Heap Connect Syncs: Possibility Of Stale Data

Notice · Jan 25, 11:38 UTC

Queries failing to return

Degraded · Jan 5, 21:47 UTC

Metric alert latency -- Investigating

Degraded · Dec 1, 17:38 UTC

Heap Connect Sync Delays for EU customers on Snowflake

Degraded · Nov 27, 16:36 UTC

Heap Connect Syncs: Possibility Of Stale Data

Degraded · Nov 20, 01:21 UTC

Some customers experiencing latency

Degraded · Nov 19, 17:04 UTC

Heatmaps: Issues Generating New Screenshots

Degraded · Nov 14, 20:49 UTC

Latency due to a global Amazon Web Services (AWS) issue

Degraded · Oct 21, 02:23 UTC

Heap Connect Sync Delays

Degraded · Oct 10, 15:28 UTC

EU Temporary Data Latency

Degraded · Sep 19, 13:42 UTC

Heap Connect Syncs: Possibility Of Stale Data

Degraded · Sep 17, 19:12 UTC