Gladly

Operational

All Systems Operational

Official status page (opens in a new tab)

Official status API · last read 3 min ago

Reported uptime
99.86%
From published incidents, 89 of 90 days covered
Published incidents
9
Active in the last 90 days
Days affected
10
Out of the last 90, any severity
Last incident
5 d ago
Started Nov 5, 20:56 UTC

Last 90 days

90 days agoToday
  • Operational
  • Maintenance
  • Degraded
  • Partial outage
  • Major outage
  • No data

Incident timeline

November 2026

  1. Voice functionality issues

    Partial outage · Nov 5, 20:56 UTC

    16 min

    Official (opens in a new tab)

    Resolved

  2. Intermittent Issues With Routing

    Degraded · Nov 2, 19:15 UTC

    3 h 6 min

    Official (opens in a new tab)

    Resolved

October 2026

  1. Intermittent Issues with Login and Routing

    Degraded · Oct 23, 15:43 UTC

    1 h 11 min

    Official (opens in a new tab)

    Resolved

  2. Insights Agent Issues

    Degraded · Oct 19, 18:29 UTC

    3 h 8 min

    Official (opens in a new tab)

    Resolved

September 2026

  1. Topics popover getting cut off/hidden behind Answers & Team Assist panel

    Degraded · Sep 24, 14:45 UTC

    2 h 59 min

    Official (opens in a new tab)

    Resolved

  2. Intermittent Report Loading Issues

    Partial outage · Sep 10, 15:08 UTC

    9 h 22 min

    Official (opens in a new tab)

    Resolved

  3. Reports Not Loading

    Degraded · Sep 9, 22:19 UTC

    4 h 26 min

    Official (opens in a new tab)

    Resolved

  4. Reports not loading

    Degraded · Sep 9, 12:59 UTC

    1 h 50 min

    Official (opens in a new tab)

    Resolved

August 2026

  1. Reports not loading

    Degraded · Aug 31, 22:55 UTC

    4 h 47 min

    Official (opens in a new tab)

    Resolved

  2. Investigating Login Issue

    Major outage · Aug 1, 06:06 UTC

    53 min

    Official (opens in a new tab)

    Resolved

July 2026

  1. Gladly AI Elevated Handoffs on Chat, Email and SMS

    Degraded · Jul 30, 19:37 UTC

    4 min

    Official (opens in a new tab)

    Resolved

June 2026

  1. Investigating Gladly Team not loading

    Degraded · Jun 22, 13:52 UTC

    3 h 6 min

    Official (opens in a new tab)

    Resolved

  2. Gladly Team not loading

    Notice · Jun 2, 14:52 UTC

    1 h 29 min

    Official (opens in a new tab)

    Resolved

May 2026

  1. Intermittent issues loading conversations from the APAC region

    Degraded · May 22, 04:08 UTC

    1 h 17 min

    Official (opens in a new tab)

    Resolved

  2. Gladly AI Issues Identified

    Partial outage · May 20, 19:31 UTC

    1 h 56 min

    Official (opens in a new tab)

    Resolved

  3. Intermittent Latency in Liveboards and Routing

    Degraded · May 8, 01:24 UTC

    1 h 55 min

    Official (opens in a new tab)

    Resolved

April 2026

  1. Gladly Login Issues

    Partial outage · Apr 2, 06:24 UTC

    Official (opens in a new tab)

    Resolved

January 2026

  1. Increased Unexpected Handoffs (Gladly Structured Threads - Legacy)

    Notice · Jan 27, 19:06 UTC

    8 h 52 min

    Official (opens in a new tab)

    Resolved

  2. Investigating Login Issue

    Major outage · Jan 22, 07:51 UTC

    26 min

    Official (opens in a new tab)

    Resolved

  3. Intermittent issues loading conversations

    Notice · Jan 17, 19:43 UTC

    13 min

    Official (opens in a new tab)

    Resolved

  4. Gladly Login Issues Upon Page Refresh

    Partial outage · Jan 8, 17:40 UTC

    Official (opens in a new tab)

    Resolved

December 2025

  1. Investigating Latency

    Degraded · Dec 19, 16:59 UTC

    1 h 5 min

    Official (opens in a new tab)

    Resolved

  2. Investigating Login Issue

    Major outage · Dec 5, 08:56 UTC

    24 min

    Official (opens in a new tab)

    Resolved

October 2025

  1. Investigating Performance Issue

    Degraded · Oct 20, 14:16 UTC

    7 h 45 min

    Official (opens in a new tab)

    Resolved

  2. Investigating Performance Issue

    Major outage · Oct 20, 07:10 UTC

    2 h 46 min

    Official (opens in a new tab)

    Resolved

  3. 'Shared' reports category missing (Insight Builder) and Language filter

    Notice · Oct 9, 13:24 UTC

    10 h 11 min

    Official (opens in a new tab)

    Resolved

September 2025

  1. Gladly Reports and Insight Builder Data Latency

    Degraded · Sep 25, 00:39 UTC

    33 min

    Official (opens in a new tab)

    Resolved

August 2025

  1. Unable to log into Gladly

    Partial outage · Aug 21, 17:43 UTC

    2 h 16 min

    Official (opens in a new tab)

    Resolved

  2. Sidekick Journeys is not loading data

    Partial outage · Aug 7, 14:18 UTC

    43 min

    Official (opens in a new tab)

    Resolved

July 2025

  1. Gladly Reports and Insight Builder Data Latency

    Degraded · Jul 31, 18:10 UTC

    2 h 16 min

    Official (opens in a new tab)

    Resolved

  2. Investigating Gladly Access Issues

    Partial outage · Jul 31, 05:57 UTC

    59 min

    Official (opens in a new tab)

    Resolved

  3. Intermittent Sidekick Handoff Errors

    Degraded · Jul 16, 14:19 UTC

    1 h 25 min

    Official (opens in a new tab)

    Resolved

June 2025

  1. Investigating Sidekick Issues

    Degraded · Jun 27, 18:51 UTC

    28 min

    Official (opens in a new tab)

    Resolved

  2. Monitoring Google Cloud Services Incident

    Notice · Jun 12, 19:49 UTC

    3 h 16 min

    Official (opens in a new tab)

    Resolved

  3. Investigating SMS Filtering Issue

    Degraded · Jun 5, 16:54 UTC

    3 h 55 min

    Official (opens in a new tab)

    Resolved

May 2025

  1. Investigating Outbound Emails Stuck in Sending

    Degraded · May 14, 19:36 UTC

    2 h 54 min

    Official (opens in a new tab)

    Resolved

March 2025

  1. Investigating Issues with Inbound Voice

    Degraded · Mar 31, 15:52 UTC

    1 h 37 min

    Official (opens in a new tab)

    Resolved

  2. Investigating Reporting Issue

    Degraded · Mar 19, 14:30 UTC

    7 h 29 min

    Official (opens in a new tab)

    Resolved

December 2024

  1. Investigating Gladly Access Issues

    Major outage · Dec 19, 02:01 UTC

    1 h 40 min

    Official (opens in a new tab)

    Resolved

  2. Investigating Sidekick Handoff Issue with OpenAI

    Degraded · Dec 12, 00:17 UTC

    3 h 42 min

    Official (opens in a new tab)

    Resolved

November 2024

  1. Investigating Chat Latency Issue

    Degraded · Nov 26, 14:01 UTC

    3 h 31 min

    Official (opens in a new tab)

    Resolved

October 2024

  1. Investigating Login Issue

    Major outage · Oct 2, 14:00 UTC

    50 min

    Official (opens in a new tab)

    Resolved

September 2024

  1. Investigating Gladly Voice & Log-In Degradation

    Notice · Sep 25, 14:58 UTC

    1 h 7 min

    Official (opens in a new tab)

    Resolved

July 2024

  1. Investigating Routing Issue

    Degraded · Jul 31, 14:52 UTC

    52 min

    Official (opens in a new tab)

    Resolved

April 2024

  1. Identified Gladly Voice Issue

    Degraded · Apr 22, 14:18 UTC

    1 h 38 min

    Official (opens in a new tab)

    Resolved

  2. Investigating Email Delivery Issue

    Degraded · Apr 11, 05:00 UTC

    17 h 3 min

    Official (opens in a new tab)

    Resolved

February 2024

  1. Gladly Reporting Latency

    Degraded · Feb 29, 14:08 UTC

    4 h 17 min

    Official (opens in a new tab)

    Resolved

December 2023

  1. Identified Transient Network Issues Impacting Gladly Services

    Degraded · Dec 1, 21:47 UTC

    8 min

    Official (opens in a new tab)

    Resolved

November 2023

  1. Identified Lookup Adaptor Issue

    Degraded · Nov 27, 17:13 UTC

    1 h 37 min

    Official (opens in a new tab)

    Resolved

  2. Monitoring Meta Platform Issues

    Degraded · Nov 16, 00:30 UTC

    3 h 7 min

    Official (opens in a new tab)

    Resolved