Gainsight
Operational
All Systems Operational
Official status API · last read 5 min ago
- Reported uptime
- 100%
- From published incidents, 89 of 90 days covered
- Published incidents
- 3
- Active in the last 90 days
- Days affected
- 3
- Out of the last 90, any severity
- Last incident
- 33 d ago
- Started Oct 8, 18:12 UTC
Last 90 days
- Operational
- Maintenance
- Degraded
- Partial outage
- Major outage
- No data
CVEs, last two years
2
0 high or critical. In this company's software.
Disclosed security incidents
1
Latest: Compromised tokens for Gainsight's Salesforce connected app
Published root-cause analyses
9
Linked to the official write-ups.
Incident timeline
October 2026
Industry-wide PHP and Node.js security update
Notice · Oct 23, 21:24 UTC
Elevated SFDC errors for few customers
Notice · Oct 23, 10:38 UTC
CS - US1: Investigating delays in Rules and Participant Sync
Degraded · Oct 8, 18:12 UTC
September 2026
Salesforce Service Disruption - Cascading impact on Gainsight CS functionality
Notice · Sep 16, 10:34 UTC
Rules Engine Failure for few Customers
Degraded · Sep 14, 03:20 UTC
Performance degradation observed in CS US2
Degraded · Sep 9, 15:18 UTC
June 2026
Gainsight CS - US1 and US2 - Home Page not Loading
Degraded · Jun 26, 07:09 UTC
May 2026
Gainsight CS - US1 - Product filtering incident
Degraded · May 12, 17:43 UTC
Gainsight CS - US1 - Rules Engine Queue delays for a subset of customers
Degraded · May 8, 06:39 UTC
April 2026
CS - US2 - Delays in Rules and Data Designer
Notice · Apr 2, 16:24 UTC
March 2026
Elevated error rates for Gainsight PX
Notice · Mar 16, 21:14 UTC
January 2026
CS - US1: Investigating Elevated Error Rates
Degraded · Jan 29, 20:54 UTC
November 2025
Partial outage · Nov 26, 19:40 UTC
Salesforce Connection Restoration
Partial outage · Nov 20, 04:33 UTC
Insight Agent - Powered by Staircase AI - Availability issues
Degraded · Nov 18, 14:13 UTC
October 2025
Gainsight CS US1 - Queues blocked Temporarily
Degraded · Oct 20, 12:13 UTC
August 2025
Gainsight CS - US1 - Rules Delays for a subset of customers
Notice · Aug 14, 10:17 UTC
Gainsight CS pages not loading from Salesforce Envrionment
Notice · Aug 11, 14:05 UTC
Gainsight CS pages not loading from Salesforce Envrionment
Notice · Aug 11, 12:02 UTC
May 2025
CS - US1: Investigating Elevated Error Rates
Degraded · May 27, 21:25 UTC
CS - EU: Investigating Elevated Error Rates
Degraded · May 8, 15:34 UTC
January 2025
Notice · Jan 23, 09:20 UTC
November 2024
Restrospective: Issues with C360
Degraded · Nov 22, 16:38 UTC
Resolved
Degraded · Nov 15, 14:13 UTC
October 2024
Delays in Journey Orchestrator
Degraded · Oct 3, 20:00 UTC
September 2024
Gainsight CS - US1 - Degraded Performance
Degraded · Sep 4, 16:16 UTC
August 2024
Degraded · Aug 26, 17:06 UTC
Retrospective: CS - US1 Export Failures
Degraded · Aug 19, 19:25 UTC
Resolved
May 2024
Gainsight CS - EU - Elevated errors in NXT Authentication
Partial outage · May 28, 06:46 UTC
CS - US1, US2, and EU: We are investigating intermittent errors tied to Cockpit / CTA360.
Degraded · May 10, 19:20 UTC
Gainsight CS - US1, US2 and EU - Investigating Elevated Error Rates in Rules and Data Designer
Degraded · May 10, 08:57 UTC
Degraded · May 3, 09:59 UTC
April 2024
CS - US1: Investigating Email Queue Delays
Degraded · Apr 23, 18:15 UTC
March 2024
CS - US1: Investigating Rules Queue Delays
Degraded · Mar 28, 02:04 UTC
CS - US1 Region - Rules failure for a few customers
Notice · Mar 23, 16:00 UTC
February 2024
CS - US1 - Delays with Gainsight Assist messages in Timeline
Degraded · Feb 27, 20:02 UTC
Gainsight CS - US1 - Degraded Performance
Partial outage · Feb 12, 18:44 UTC
Gainsight CS - US1 - Degraded Performance
Degraded · Feb 12, 16:11 UTC
RCA published (opens in a new tab)
Postmortem
Gainsight CS - US2 - Rules Delays for a subset of customers
Notice · Feb 2, 03:25 UTC
January 2024
Gainsight CS - EU - Rules and Data Designer failure for a few customers
Notice · Jan 9, 09:19 UTC
CS - EU: Investigating Elevated Error Rates
Partial outage · Jan 3, 14:34 UTC
November 2023
Notice · Nov 27, 17:56 UTC
CS - US1, US2, and EU: Investigating issues with GS Assist Chrome Plugin
Notice · Nov 9, 17:22 UTC
CS - EU - Delays observed in Connector and People Dataload jobs
Notice · Nov 6, 23:03 UTC
Resolved
CS - EU: Investigating Elevated Error Rates
Degraded · Nov 2, 06:30 UTC
Resolved
October 2023
CS - US1, US2, and EU: Investigating Elevated Error Rates with Authentication
Degraded · Oct 30, 20:23 UTC
CS - US1: Cloud Storage Service Interruption
Degraded · Oct 25, 13:57 UTC
September 2023
Investigating Elevated Error Rates with Authentication in US1 and US2
Degraded · Sep 17, 01:42 UTC
July 2023
CS-US1 - Retrospective: Isolated Rule Delays
Notice · Jul 28, 18:01 UTC
Resolved
CS-US1 - Degraded performance in Timeline
Degraded · Jul 28, 15:49 UTC