FullStory

Operational

All Systems Operational

Official status page (opens in a new tab)

Official status API · last read 4 min ago

Components

FullStory reports all 9 components operational. As listed on its status page, read 4 min ago.

  • Data Capture - Web · NA1 Data CenterOperational
  • Data Capture - Native Mobile · NA1 Data CenterOperational
  • API · NA1 Data CenterOperational
  • Fullstory Web Application · NA1 Data CenterOperational
  • Webhooks & Alerts · NA1 Data CenterOperational
  • Anywhere: Warehouse · NA1 Data CenterOperational
  • Guides and Surveys · NA1 Data CenterOperational
  • StoryAI · NA1 Data CenterOperational
  • Workforce · NA1 Data CenterOperational
Reported uptime
99.75%
From published incidents, 89 of 90 days covered
Published incidents
5
Active in the last 90 days
Days affected
6
Out of the last 90, any severity
Last incident
7 d ago
Started Nov 4, 11:47 UTC

Last 90 days

90 days agoToday
  • Operational
  • Maintenance
  • Degraded
  • Partial outage
  • Major outage
  • No data

CVEs, last two years

0

None matched in NVD.

Disclosed security incidents

0

None on record since January 2024.

Published root-cause analyses

5

Linked to the official write-ups.

Incident timeline

November 2026

  1. [Resolved] Delayed Session Data Availability (NA1 & EU1 Data Centers)

    Notice · Nov 4, 14:04 UTC

    Official (opens in a new tab)

    Resolved

  2. Delays in syncing to S3 data warehouses (EU1)

    Degraded · Nov 4, 11:47 UTC · Fullstory Web Application, Fullstory Web Application, Webhooks & Alerts, Webhooks & Alerts +2

    8 h 46 min

    Official (opens in a new tab)

    Resolved

September 2026

  1. Failure to load assets during playback for sessions (EU1 Data Center)

    Partial outage · Sep 23, 19:00 UTC

    Official (opens in a new tab)

    Resolved

  2. Delayed Session Data Availability for a Subset of NA1 Data Center Orgs

    Degraded · Sep 7, 15:00 UTC · Fullstory Web Application, Webhooks & Alerts

    14 h 46 min

    Official (opens in a new tab)

    Resolved

  3. Multiple Fullstory Services Unavailable (NA1 Data Center)

    Major outage · Sep 1, 15:19 UTC · Data Capture - Web, Data Capture - Native Mobile, API, Fullstory Web Application +6

    5 h 17 min

    Official (opens in a new tab)

    Resolved

August 2026

  1. Delays for Warehouse Customers in NA1 Data Center

    Degraded · Aug 18, 17:57 UTC · Fullstory Web Application, Fullstory Web Application, Webhooks & Alerts, Webhooks & Alerts +2

    2 h 27 min

    Official (opens in a new tab)

    Resolved

  2. Guides & Surveys: Users unable to create or edit tours and smart tips; end-user content delivery disruption (NA1 & EU1)

    Notice · Aug 7, 13:40 UTC

    Official (opens in a new tab)

    Resolved

July 2026

  1. Anywhere: Warehouse - Delayed data syncs in NA1 Data Center

    Degraded · Jul 23, 15:46 UTC · Anywhere: Warehouse

    5 h 12 min

    Official (opens in a new tab)

    Resolved

  2. Google outage degrading some StoryAI features

    Degraded · Jul 16, 20:38 UTC · StoryAI

    2 h 2 min

    Official (opens in a new tab)

    Resolved

  3. [Resolved] Incorrect filter values on default metrics, NA1 Data Center

    Notice · Jul 8, 20:15 UTC

    Official (opens in a new tab)

    Resolved

June 2026

  1. Guides & Surveys content delivery degraded

    Partial outage · Jun 11, 13:58 UTC · Guides and Surveys

    3 h 10 min

    Official (opens in a new tab)

    Resolved

  2. Metric Alerts Firing Incorrectly

    Degraded · Jun 11, 13:28 UTC · Webhooks & Alerts, Webhooks & Alerts

    3 h 17 min

    Official (opens in a new tab)

    Resolved

  3. Delayed Session Processing - EU1 Data Center

    Degraded · Jun 8, 17:15 UTC · Fullstory Web Application, Anywhere: Warehouse

    50 min

    Official (opens in a new tab)

    Resolved

  4. NA Data Center: Session Processing Backlog and Partial Data Loss

    Notice · Jun 5, 16:44 UTC

    Official (opens in a new tab)

    Resolved

May 2026

  1. NA Data Center: Session Processing Backlog and Partial Data Loss

    Notice · May 19, 21:31 UTC

    Official (opens in a new tab)

    Resolved

March 2026

  1. Data transport to data warehouse significantly delayed for some customers

    Notice · Mar 17, 19:19 UTC · Anywhere: Warehouse, Anywhere: Warehouse

    RCA published (opens in a new tab)

    Postmortem

February 2026

  1. Delayed session processing

    Degraded · Feb 27, 21:53 UTC · Data Capture - Web, Data Capture - Native Mobile, Anywhere: Warehouse

    6 h 31 min

    Official (opens in a new tab)

    Resolved

  2. Delays for Warehouse Customers in EU1 Data Center

    Degraded · Feb 25, 16:20 UTC · Anywhere: Warehouse

    5 h 47 min

    Official (opens in a new tab)

    Resolved

  3. Playback functionality down (EU1 Data Center)

    Notice · Feb 18, 09:55 UTC · Fullstory Web Application

    Official (opens in a new tab)

    Resolved

  4. Elevated error rates and delayed processing for NA

    Notice · Feb 13, 20:54 UTC

    Official (opens in a new tab)

    Resolved

January 2026

  1. Get Session API Unavailable (NA and EU Data Centers)

    Notice · Jan 23, 17:09 UTC

    Official (opens in a new tab)

    Resolved

December 2025

  1. Elevated server API error rates for EU

    Degraded · Dec 19, 17:19 UTC · API

    2 h 50 min

    Official (opens in a new tab)

    Resolved

November 2025

  1. Delayed session processing

    Degraded · Nov 18, 20:32 UTC · Fullstory Web Application

    1 h 15 min

    Official (opens in a new tab)

    Resolved

  2. GetSegments and ListSegments APIs Unavailable

    Degraded · Nov 12, 18:10 UTC · API

    1 d 5 h

    Official (opens in a new tab)

    Resolved

October 2025

  1. Delayed Indexing (NA Data Center)

    Degraded · Oct 29, 17:59 UTC · Fullstory Web Application, Webhooks & Alerts, Anywhere: Warehouse

    18 h 32 min

    Official (opens in a new tab)

    Resolved

  2. Delayed data processing, Degradation in Fullstory Web application

    Notice · Oct 22, 19:42 UTC · Data Capture - Web, Data Capture - Native Mobile, API, Fullstory Web Application +1

    1 h 53 min

    RCA published (opens in a new tab)

    Postmortem

  3. Possible degradation in Fullstory Web app

    Degraded · Oct 20, 20:11 UTC · Fullstory Web Application

    16 h 21 min

    Official (opens in a new tab)

    Resolved

August 2025

  1. Delays or failure to load Fullstory (EU1 Data Center)

    Degraded · Aug 27, 08:38 UTC · Fullstory Web Application

    7 h 17 min

    Official (opens in a new tab)

    Resolved

  2. Warehouse Syncing Delayed (NA1 Data Center)

    Degraded · Aug 13, 21:35 UTC · Anywhere: Warehouse

    20 h 51 min

    Official (opens in a new tab)

    Resolved

July 2025

  1. Mobile asset upload outage in EU

    Partial outage · Jul 17, 09:08 UTC · Data Capture - Native Mobile

    50 min

    RCA published (opens in a new tab)

    Postmortem

  2. Delays or failure to load Fullstory (NA1 Data Center)

    Degraded · Jul 14, 12:51 UTC · Fullstory Web Application

    1 h 46 min

    Official (opens in a new tab)

    Resolved

June 2025

  1. Fullstory login and UI unavailable

    Major outage · Jun 12, 18:21 UTC · Fullstory Web Application

    7 h 15 min

    Official (opens in a new tab)

    Resolved

  2. Slow loading in Fullstory UI

    Partial outage · Jun 5, 15:47 UTC · Fullstory Web Application

    24 min

    Official (opens in a new tab)

    Resolved

March 2025

  1. Slow or failure to load Fullstory

    Partial outage · Mar 18, 20:29 UTC · Data Capture - Web, Data Capture - Native Mobile, Fullstory Web Application

    3 h 40 min

    Official (opens in a new tab)

    Resolved

  2. Slow or failure to load Fullstory

    Degraded · Mar 14, 17:09 UTC · Fullstory Web Application

    3 h 35 min

    Official (opens in a new tab)

    Resolved

  3. Delayed session processing for EU

    Notice · Mar 2, 16:13 UTC

    Official (opens in a new tab)

    Resolved

February 2025

  1. Fullstory unavailable for some users

    Partial outage · Feb 20, 21:05 UTC · Fullstory Web Application

    17 min

    Official (opens in a new tab)

    Resolved

  2. Delayed session processing

    Degraded · Feb 12, 22:26 UTC · Data Capture - Web

    59 min

    Official (opens in a new tab)

    Resolved

January 2025

  1. Issues logging in to Fullstory

    Degraded · Jan 8, 15:15 UTC

    20 min

    Official (opens in a new tab)

    Resolved

December 2024

  1. Elevated Data Display Latency

    Degraded · Dec 11, 16:42 UTC · Fullstory Web Application

    6 h 29 min

    Official (opens in a new tab)

    Resolved

  2. Elevated Data Display Errors, Delayed Segment Alerts

    Degraded · Dec 10, 21:30 UTC · Fullstory Web Application, Webhooks & Alerts

    2 h 3 min

    Official (opens in a new tab)

    Resolved

November 2024

  1. Partial data capture issues (web & mobile)

    Notice · Nov 14, 00:11 UTC · Data Capture - Web, Data Capture - Native Mobile, Fullstory Web Application

    22 h 0 min

    RCA published (opens in a new tab)

    Postmortem

October 2024

  1. Fullstory APIs Unavailable

    Notice · Oct 31, 21:33 UTC

    RCA published (opens in a new tab)

    Postmortem

September 2024

  1. Unindexed server events

    Notice · Sep 12, 20:02 UTC · API

    Official (opens in a new tab)

    Resolved

August 2024

  1. Delayed indexing

    Degraded · Aug 8, 17:28 UTC · Fullstory Web Application, Webhooks & Alerts, Anywhere: Warehouse

    3 h 47 min

    Official (opens in a new tab)

    Resolved

May 2024

  1. Fullstory dashboard availability issues

    Notice · May 17, 01:17 UTC

    Official (opens in a new tab)

    Resolved

  2. Login Issues & Partial Capture Outage (Web & Mobile)

    Degraded · May 10, 15:38 UTC · Data Capture - Web, Data Capture - Native Mobile, Fullstory Web Application

    4 h 15 min

    Official (opens in a new tab)

    Resolved

  3. Delayed search and dashboard results

    Degraded · May 8, 19:18 UTC · Fullstory Web Application

    1 h 4 min

    Official (opens in a new tab)

    Resolved

  4. Data processing delays

    Notice · May 7, 14:13 UTC

    Official (opens in a new tab)

    Resolved

  5. Application errors - login

    Notice · May 7, 08:55 UTC

    Official (opens in a new tab)

    Resolved