Vendor reports: degradedResolved · vendor status “resolved”Official status API

Accelerate elevated 500 responses in eu-west-3

Reported by Prisma Data Platform · Databases · source last read just now

Official source (opens in a new tab)
Vendor start
Apr 3, 2025, 14:14 UTC
Vendor's clock
Resolved
Apr 3, 2025, 14:45 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
31 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Prisma Data Platform reports degraded: "Accelerate elevated 500 responses in eu-west-3".[E1, E2]
  • The vendor marked it resolved at 2025-04-03 14:45 UTC.[E3, E7]

Affected products and regions

  • Regions: eu-west-3 (read from the title, so inferred).[E5]
  • Components: Prisma Postgres, Prisma Console, Prisma Accelerate, Prisma Optimize.[E6]

What is unknown

  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2025-04-03 14:45 UTC · summary s1, evidence bce08fe9a93ef593

Evidence (7)
  1. E1Prisma Data Platform reports degraded. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Accelerate elevated 500 responses in eu-west-3". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2025-04-03 14:14 UTC. (vendor) source (opens in a new tab)
  5. E5Regions written in the title (inferred): eu-west-3. (Statuswall) source (opens in a new tab)
  6. E6Components the vendor attached: Prisma Postgres, Prisma Console, Prisma Accelerate, Prisma Optimize. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2025-04-03 14:45 UTC. (vendor) source (opens in a new tab)

Affected scope

eu-west-3

Components: Prisma Postgres, Prisma Console, Prisma Accelerate, Prisma Optimize

Read from region codes written in the incident title, so treat it as inferred.

Potential relevance

Prisma Data Platform is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Apr 3, 2025, 14:14 UTCVendor-reported startVendor time
  2. Apr 3, 2025, 14:45 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.