Vendor reports: degradedResolved · vendor status “resolved”Official status API

Network connectivity issues with some customers from Italy

Reported by Shopify · E-commerce · source last read 6 min ago

Official source (opens in a new tab)
Vendor start
Oct 25, 2019, 15:04 UTC
Vendor's clock
Resolved
Nov 5, 2019, 19:28 UTC
Vendor's clock
First seen by Statuswall
Nov 11, 2026, 03:40 UTC
Statuswall's clock
Duration
11 d 4 h
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Shopify reports degraded: "Network connectivity issues with some customers from Italy".[E1, E2]
  • The vendor marked it resolved at 2019-11-05 19:28 UTC.[E3, E7]

Affected products and regions

  • Components: Third party services.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-11-11 03:40 UTC · summary s1, evidence d4f883163e1c5213

Evidence (8)
  1. E1Shopify reports degraded. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Network connectivity issues with some customers from Italy". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2019-10-25 15:04 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Third party services. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2019-11-05 19:28 UTC. (vendor) source (opens in a new tab)
  8. E8First seen by Statuswall: 2026-11-11 03:40 UTC. (Statuswall)

Affected scope

Not stated by the vendor

Components: Third party services

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Shopify is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Oct 25, 2019, 15:04 UTCVendor-reported startVendor time
  2. Nov 5, 2019, 19:28 UTCVendor-reported resolutionVendor time
  3. Nov 11, 2026, 03:40 UTCFirst seen by Statuswall (vendor status: resolved)Seen by Statuswall