Vendor reports: degradedResolved · vendor status “resolved”Official status API

Customer’s Search Heads may not be able to resolve DNS address for new Indexers | CINC-54644 (Degraded Search Performance)

Reported by Splunk Cloud · Observability & Incident · source last read just now

Official source (opens in a new tab)
Vendor start
Jan 5, 2024, 16:43 UTC
Vendor's clock
Resolved
Jan 5, 2024, 22:56 UTC
Vendor's clock
First seen by Statuswall
Nov 11, 2026, 02:12 UTC
Statuswall's clock
Duration
6 h 13 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Splunk Cloud reports degraded: "Customer’s Search Heads may not be able to resolve DNS address for new Indexers | CINC-54644 (Degraded Search Performance)".[E1, E2]
  • The vendor marked it resolved at 2024-01-05 22:56 UTC.[E3, E7]

Affected products and regions

  • Components: Search, Index.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-11-11 02:12 UTC · summary s1, evidence ee8c71a71cfcd994

Evidence (8)
  1. E1Splunk Cloud reports degraded. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Customer’s Search Heads may not be able to resolve DNS address for new Indexers | CINC-54644 (Degraded Search Performance)". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2024-01-05 16:43 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Search, Index. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2024-01-05 22:56 UTC. (vendor) source (opens in a new tab)
  8. E8First seen by Statuswall: 2026-11-11 02:12 UTC. (Statuswall)

Affected scope

Not stated by the vendor

Components: Search, Index

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Splunk Cloud is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Jan 5, 2024, 16:43 UTCVendor-reported startVendor time
  2. Jan 5, 2024, 22:56 UTCVendor-reported resolutionVendor time
  3. Nov 11, 2026, 02:12 UTCFirst seen by Statuswall (vendor status: resolved)Seen by Statuswall
Splunk Cloud: Customer’s Search Heads may not be able to resolve DNS address for new Indexers | CINC-54644 (Degraded Sea — statuswall