Vendor reports: partial outageResolved · vendor status “stale”Vendor incident feed · inferred

Live chat support unavailable

Reported by LiveAgent · Customer Support · source last read 3 min ago

Official source (opens in a new tab)
Vendor posted
May 13, 2025, 11:00 UTC
When the vendor's feed dated it
Resolved
May 13, 2025, 11:00 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
Not available
This source does not publish reliable durations

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • LiveAgent reports partial outage: "Live chat support unavailable".[E1, E2]
  • The vendor marked it resolved at 2025-05-13 11:00 UTC.[E3, E7]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Which components are affected: the vendor did not say.[E6]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2025-05-13 11:00 UTC · summary s1, evidence 2e40b460943c255c

Evidence (7)
  1. E1LiveAgent reports partial outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Live chat support unavailable". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "stale". (vendor) source (opens in a new tab)
  4. E4Vendor posted it: 2025-05-13 11:00 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6The vendor attached no components. (Statuswall)
  7. E7Vendor-reported resolution: 2025-05-13 11:00 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: not stated by the vendor

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

LiveAgent is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. May 13, 2025, 11:00 UTCVendor posted this incidentVendor time
  2. May 13, 2025, 11:00 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.

LiveAgent: Live chat support unavailable — statuswall