Vendor reports: partial outageResolved · vendor status “resolved”Official status API

DEX Platform Intelligence, Insights not generating

Reported by TeamViewer · Productivity & Collaboration · source last read just now

Official source (opens in a new tab)
Vendor start
Oct 21, 2026, 17:23 UTC
Vendor's clock
Resolved
Oct 27, 2026, 13:22 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
5 d 19 h
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • TeamViewer reports partial outage: "DEX Platform Intelligence, Insights not generating".[E1, E2]
  • The vendor marked it resolved at 2026-10-27 13:22 UTC.[E3, E7]

Affected products and regions

  • Components: DEX Platform – UK South 1, DEX Platform – North Europe 1, DEX Platform – West Europe 1, DEX Platform – East US 1, DEX Platform – West US 1, DEX Platform – West US 2, DEX Platform – Canada Central 1.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-10-27 13:22 UTC · summary s1, evidence c232b01f56cff25a

Evidence (7)
  1. E1TeamViewer reports partial outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "DEX Platform Intelligence, Insights not generating". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2026-10-21 17:23 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: DEX Platform – UK South 1, DEX Platform – North Europe 1, DEX Platform – West Europe 1, DEX Platform – East US 1, DEX Platform – West US 1, DEX Platform – West US 2, DEX Platform – Canada Central 1. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2026-10-27 13:22 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: DEX Platform – UK South 1, DEX Platform – North Europe 1, DEX Platform – West Europe 1, DEX Platform – East US 1, DEX Platform – West US 1, DEX Platform – West US 2, DEX Platform – Canada Central 1

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

TeamViewer is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Oct 21, 2026, 17:23 UTCVendor-reported startVendor time
  2. Oct 27, 2026, 13:22 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.