Vendor reports: degradedResolved · vendor status “resolved”Official status API

Recent Dropbox Sign Security Incident

Reported by Dropbox Sign · Productivity & Collaboration · source last read 5 min ago

Official source (opens in a new tab)
Vendor start
May 1, 2024, 20:38 UTC
Vendor's clock
Resolved
May 16, 2024, 19:52 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
14 d 23 h
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Dropbox Sign reports degraded: "Recent Dropbox Sign Security Incident".[E1, E2]
  • The vendor marked it resolved at 2024-05-16 19:52 UTC.[E3, E7]

Affected products and regions

  • Components: Send signature requests, API callbacks from Dropbox Sign, Salesforce, HubSpot.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2024-05-16 19:52 UTC · summary s1, evidence 40e87a77dad328aa

Evidence (7)
  1. E1Dropbox Sign reports degraded. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Recent Dropbox Sign Security Incident". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2024-05-01 20:38 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Send signature requests, API callbacks from Dropbox Sign, Salesforce, HubSpot. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2024-05-16 19:52 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: Send signature requests, API callbacks from Dropbox Sign, Salesforce, HubSpot

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Dropbox Sign is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. May 1, 2024, 20:38 UTCVendor-reported startVendor time
  2. May 16, 2024, 19:52 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.