Vendor reports: degradedResolved · vendor status “postmortem”Official status API

Protect | Web Access - Error Sending Emails (UK Only)

Reported by KnowBe4 · Identity & Security · source last read just now

Official source (opens in a new tab)
Vendor start
Sep 21, 2026, 09:32 UTC
Vendor's clock
Resolved
Sep 22, 2026, 08:27 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
22 h 55 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • KnowBe4 reports degraded: "Protect | Web Access - Error Sending Emails (UK Only)".[E1, E2]
  • The vendor marked it resolved at 2026-09-22 08:27 UTC.[E3, E7]

Affected products and regions

  • Components: Web Access.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-09-22 08:27 UTC · summary s1, evidence 0846e1dc1de635aa

Evidence (7)
  1. E1KnowBe4 reports degraded. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Protect | Web Access - Error Sending Emails (UK Only)". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "postmortem". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2026-09-21 09:32 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Web Access. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2026-09-22 08:27 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: Web Access

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

KnowBe4 is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Sep 21, 2026, 09:32 UTCVendor-reported startVendor time
  2. Sep 22, 2026, 08:27 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.

KnowBe4: Protect | Web Access - Error Sending Emails (UK Only) — statuswall