Vendor reports: operationalResolved · vendor status “resolved”Official status API

Customers unable to checkout with loom monthly plans

Reported by Loom · Communication & Messaging · source last read 4 min ago

Official source (opens in a new tab)
Vendor start
Apr 14, 2025, 19:07 UTC
Vendor's clock
Resolved
Apr 14, 2025, 19:34 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
27 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Loom reports operational: "Customers unable to checkout with loom monthly plans".[E1, E2]
  • The vendor marked it resolved at 2025-04-14 19:34 UTC.[E3, E7]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Which components are affected: the vendor did not say.[E6]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2025-04-14 19:34 UTC · summary s1, evidence bf7f9a89ea838f53

Evidence (7)
  1. E1Loom reports operational. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Customers unable to checkout with loom monthly plans". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2025-04-14 19:07 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6The vendor attached no components. (Statuswall)
  7. E7Vendor-reported resolution: 2025-04-14 19:34 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: not stated by the vendor

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Loom is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Apr 14, 2025, 19:07 UTCVendor-reported startVendor time
  2. Apr 14, 2025, 19:34 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.