Vendor reports: partial outageResolved · vendor status “resolved”Official status API

Intercom destination got affected for all customer tiers.

Reported by RudderStack · Data & Analytics · source last read 5 min ago

Official source (opens in a new tab)
Vendor start
Jul 15, 2024, 12:23 UTC
Vendor's clock
Resolved
Jul 15, 2024, 13:54 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
1 h 31 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • RudderStack reports partial outage: "Intercom destination got affected for all customer tiers.".[E1, E2]
  • The vendor marked it resolved at 2024-07-15 13:54 UTC.[E3, E7]

Affected products and regions

  • Components: Data Processing Pipeline (US), Data Processing Pipeline (EU).[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2024-07-15 13:54 UTC · summary s1, evidence 02b183000e7651fe

Evidence (7)
  1. E1RudderStack reports partial outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Intercom destination got affected for all customer tiers.". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2024-07-15 12:23 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Data Processing Pipeline (US), Data Processing Pipeline (EU). (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2024-07-15 13:54 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: Data Processing Pipeline (US), Data Processing Pipeline (EU)

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

RudderStack is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Jul 15, 2024, 12:23 UTCVendor-reported startVendor time
  2. Jul 15, 2024, 13:54 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.