Vendor reports: partial outageResolved · vendor status “resolved”Official status API

Datto BCDR - Server5465 - Offsite Sync and Offsite Restore Functionality Impacted

Reported by Kaseya · Cloud & Infrastructure · source last read 2 min ago

Official source (opens in a new tab)
Vendor start
Sep 20, 2026, 13:33 UTC
Vendor's clock
Resolved
Sep 21, 2026, 12:52 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
23 h 19 min
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Kaseya reports partial outage: "Datto BCDR - Server5465 - Offsite Sync and Offsite Restore Functionality Impacted".[E1, E2]
  • The vendor marked it resolved at 2026-09-21 12:52 UTC.[E3, E7]

Affected products and regions

  • Components: Off-Site Synchronization, Recovery, Disaster Recovery Team, Off-Site Recovery.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2026-09-21 12:52 UTC · summary s1, evidence 65ccda075fe80623

Evidence (7)
  1. E1Kaseya reports partial outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Datto BCDR - Server5465 - Offsite Sync and Offsite Restore Functionality Impacted". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2026-09-20 13:33 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Off-Site Synchronization, Recovery, Disaster Recovery Team, Off-Site Recovery. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2026-09-21 12:52 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: Off-Site Synchronization, Recovery, Disaster Recovery Team, Off-Site Recovery

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Kaseya is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Sep 20, 2026, 13:33 UTCVendor-reported startVendor time
  2. Sep 21, 2026, 12:52 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.