Vendor reports: degradedOpen · vendor status “identified”Official status API

[Support] Delays in ticket processing

Reported by Scaleway · Cloud & Infrastructure · source last read 3 min ago

Official source (opens in a new tab)
Vendor start
Oct 26, 2026, 08:54 UTC
Vendor's clock
Resolved
Not yet
Still open
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
Not available
Needs both vendor times

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • Scaleway reports degraded: "[Support] Delays in ticket processing".[E1, E2]
  • It is not resolved yet (vendor status "identified").[E3, E7]

Affected products and regions

  • Components: Excellence.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.
  • When it will be resolved: no estimate is shown unless the vendor publishes one on its page.

Last update in these facts: 2026-10-26 08:54 UTC · summary s1, evidence e53de0c76e8e7c19

Evidence (7)
  1. E1Scaleway reports degraded. (vendor) source (opens in a new tab)
  2. E2Vendor title: "[Support] Delays in ticket processing". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "identified". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2026-10-26 08:54 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Excellence. (vendor) source (opens in a new tab)
  7. E7Not resolved by the vendor yet. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: Excellence

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

Scaleway is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

What to check on your side

Verification steps only. Statuswall cannot see your systems.

  • Check resource health in the regions named by the vendor, and in your other regions for comparison.
  • Separate control-plane actions (deploys, scaling, console) from data-plane traffic: they often fail differently.
  • If you run multi-region or failover, confirm what your own health checks report before acting.
  • Check error rates, latency and timeouts in your own monitoring for requests that depend on Scaleway.
  • Look at synthetic checks and alerts that exercise Scaleway.
  • Compare with recent deploys on your side, so a coincidental change is not blamed on the vendor.
  • Follow the vendor's official incident page for scope changes and resolution.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Oct 26, 2026, 08:54 UTCVendor-reported startVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.