Vendor reports: partial outageResolved · vendor status “resolved”Official status API

Customer portal - my.anydesk.com II partial outage

Reported by AnyDesk · Productivity & Collaboration · source last read just now

Official source (opens in a new tab)
Vendor start
Oct 15, 2025, 09:32 UTC
Vendor's clock
Resolved
Oct 16, 2025, 11:44 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
1 d 2 h
From vendor start and resolution

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • AnyDesk reports partial outage: "Customer portal - my.anydesk.com II partial outage".[E1, E2]
  • The vendor marked it resolved at 2025-10-16 11:44 UTC.[E3, E7]

Affected products and regions

  • Components: Customer Portal.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2025-10-16 11:44 UTC · summary s1, evidence 72ff5758fc174d6a

Evidence (7)
  1. E1AnyDesk reports partial outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Customer portal - my.anydesk.com II partial outage". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2025-10-15 09:32 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Customer Portal. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2025-10-16 11:44 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: Customer Portal

The vendor's feed gives no region for this incident. It is not assumed to be global.

Potential relevance

AnyDesk is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Oct 15, 2025, 09:32 UTCVendor-reported startVendor time
  2. Oct 16, 2025, 11:44 UTCVendor-reported resolutionVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.