Vendor reports: partial outageResolved · vendor status “resolved”Official status API

Agent connections in the SA region are receiving errors when starting

Reported by ngrok · Cloud & Infrastructure · source last read 3 min ago

Official source (opens in a new tab)
Vendor start
Aug 12, 2025, 15:20 UTC
Vendor's clock
Resolved
Aug 12, 2025, 01:00 UTC
Vendor's clock
First seen by Statuswall
Before tracking began
Statuswall's clock
Duration
Not available
Needs both vendor times

Summary

Built from the facts below, no AI

Potential impact, not a confirmed outage of your systems.

What the vendor confirmed

  • ngrok reports partial outage: "Agent connections in the SA region are receiving errors when starting".[E1, E2]
  • The vendor marked it resolved at 2025-08-12 01:00 UTC.[E3, E7]

Affected products and regions

  • Components: Region - SA.[E6]

What is unknown

  • Which regions are affected: the vendor did not say.[E5]
  • Whether your own systems are affected: a vendor report cannot tell you; check your monitoring.

Last update in these facts: 2025-08-12 15:20 UTC · summary s1, evidence 6ebb309268753a88

Evidence (7)
  1. E1ngrok reports partial outage. (vendor) source (opens in a new tab)
  2. E2Vendor title: "Agent connections in the SA region are receiving errors when starting". (vendor) source (opens in a new tab)
  3. E3Vendor status word: "resolved". (vendor) source (opens in a new tab)
  4. E4Vendor-reported start: 2025-08-12 15:20 UTC. (vendor) source (opens in a new tab)
  5. E5The vendor did not state which regions are affected. (Statuswall)
  6. E6Components the vendor attached: Region - SA. (vendor) source (opens in a new tab)
  7. E7Vendor-reported resolution: 2025-08-12 01:00 UTC. (vendor) source (opens in a new tab)

Affected scope

Not stated by the vendor

Components: Region - SA

No region Statuswall recognises is stated for this incident (place names and provider-specific codes are not converted). It is not assumed to be global.

Potential relevance

ngrok is not in your stack. Follow it to see whether reports like this fall inside the regions you use.

Timeline

Vendor times come from the vendor. “Seen by Statuswall” times are when Statuswall noticed a change, which can lag the vendor by a few minutes. Statuswall does not store the vendor's update text; read it on the official page.

  1. Aug 12, 2025, 01:00 UTCVendor-reported resolutionVendor time
  2. Aug 12, 2025, 15:20 UTCVendor-reported startVendor time

No changes observed yet. Statuswall began recording changes on incidents in November 2026.